Customer Service Officer

2 weeks ago

Kowloon, Kowloon City, Hong Kong SAR China Randstad Hong Kong Full time

Company and Team Background

Our reputable client is currently recruiting talents with enthusiasm and experience in customer service for the role, Customer Service Officer. The incumbent plays a pivotal role in the call center providing exceptional customer service by handling inbound calls, addressing customer inquiries, and resolving complaints. Working in a fast-paced call center environment, the talent requires extraordinary communication, problem-solving skills and a customer-centric approach to ensure customer satisfaction and maintain a positive brand image. This position requires a strong ability to offer solutions efficiently, and provide accurate information while adhering to company policies and procedures.

Job Descriptions:

Answer inbound calls promptly and professionally, providing courteous and accurate assistance to customers.Listen attentively to customer inquiries, concerns, and complaints, demonstrating empathy and understanding.Resolve customer complaints effectively and efficiently, aiming for first-call resolution whenever possible.Document all customer interactions accurately and comprehensively in the company's CRM system.Continuously develop and enhance customer service skills through training, coaching, and self-improvement initiatives. Job Requirements: High school diploma or equivalent; a bachelor's degree is a plus.Fresh graduate will also be consideredPrior experience in a customer service role, regardless of environment.Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively. Fluency in English will be an advantage.Strong listening and problem-solving skills to understand customer needs.A customer-centric mindset and a commitment to delivering exceptional service. Interested parties, please click "Apply" to complete the application process. If you would like to arrange a confidential discussion, you may also reach Karin Ng at or email:
skills customer service
qualifications no additional qualifications required
education Associate Degree/Diploma

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