Associate Director, Claims Technical Excellence
3 weeks ago
FIND YOUR 'BETTER' AT AIA
If you believe in better, we’d love to hear from you.
About the Role
Establish Claims Technical Excellence across the Group to increase competitive advantage by strengthen claim control and risk management. Responsible for the execution & governance of Group’s integrated health strategy for healthcare claims administration. Build the FWA prevention and control framework and targets and reduce FWA in all entitiesJoin Us
Roles and Responsibilities
Drive the achievement of Group business goals in Claim control and risk management to prevent, detect the potential Fraud, Wastage and Abuse across all BUs
Collaborate with key partners to deliver new innovative Claims capabilities to support the delivery of Group business goals on Claim control and risk management (AI based FWA and auto adjudication, OCR)
Collaborate with team members in support the delivery of other Claim Excellence goals (E2E STP, Unit Cost, CSAT, FWA Saving)
Collaborate with key parties to deliver health claim administration strategy
Define and govern Group-wide Claims Standards, procedures and guidance notes
Set professional development standards for the Claims Community of Practice across the Group
Set and shape development opportunities for the Claims COP (e.g., workshops and forums)
Support the development of Claim operation model for growing markets
Perform operational Due Diligence to support potential M&A
Minimum Job Requirements:
Claims SME with at least 15 years Insurance operations management experience and at least 10 years Claims Management experience Experience in driving end to end Claims automation and STP for Life and Health Claims Experience of leading transformation in a within a Group / Regional Office where delivery is through influence rather than direct control Strong organisational and leadership skills to lead multi-functional teams Strong influencing skills to engage partners and team members in the delivery of key goals Effective communication and relationship skills to engage Group and Business Unit Exco level members Ability to demonstrate independent leadership, judgment, and decision making Ability to adjust to multiple and changing priorities, remaining flexible, open, and collaborative-
Claims Program
3 weeks ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeGrow Your Career with Us - Join our Claims Program Zurich Insurance (HK) is currently hiring Claims Program - Associate to join our Claims Express Hub. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices. This is a...
-
Claims Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob Summary With moderate supervision to manage standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesPromptly handle first party claims taking responsibility to resolve all enquiries...
-
Senior Claims Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob SummaryTo handle personal line claims focusing on Travel With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesResponsible for personal line claims focusing on...
-
Claims Officer
4 weeks ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary With moderate supervision to manage standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job Accountabilities Promptly handle first party claims taking responsibility to resolve...
-
Building Services Associate Director
3 weeks ago
Hong Kong, Hong Kong SAR China Cundall Full timeThe Role This is an excellent opportunity for an experienced and client focused Building Services expert and lead to join our growing team in Hong Kong. As part of the Senior Team and under our Director, the Associate Director will take responsibility for the operational delivery of projects, the management of project teams, the management of client...
-
Associate Director Quantity Surveying
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Maxim Recruitment Ltd Full timeExcellent opportunity for a dynamic client side Associate Director of Quantity Surveying to join the Hong Kong office.
-
Associate Director Quantity Surveying
5 days ago
Hong Kong Island, Hong Kong SAR China Maxim Recruitment Ltd Full timeExcellent opportunity for a dynamic client side Associate Director of Quantity Surveying to join the Hong Kong office.
-
Senior Claims Officer
3 weeks ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary To handle personal line claims focusing on Travel With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job Accountabilities Responsible for personal line...
-
Senior Officer, Life Claims
3 weeks ago
Hong Kong, Hong Kong SAR China Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Contract Claims Assistant
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob SummaryTo handle personal lines claims with main focus on Travel claims With moderate supervision to manage medium standard (moderate severity/complexity) claims of travel and property claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesResponsible...
-
Senior Associate
1 week ago
Hong Kong, Hong Kong SAR China Maxim Recruitment Ltd Full timeOur client, an international consultancy with an office in Hong Kong, is looking to appoint an experienced Architect to take on the role of the Associate Director.
-
Claims Specialist
4 weeks ago
Hong Kong, Hong Kong SAR China Swiss Re Full timeAbout the Role Develop, implement and maintain governance guidelines and quality control for a robust operation of Asia L&H Claims Team. Assist in coordinating and producing Market Unit reports with Asia MU L&H UW Claims Team to share the KPI, market experience and insights with the senior management. Maintain and enhance infrastructure to...
-
Claims Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Swiss Re Full timeCome join us This is an opportunity to really make a difference to our L&H Claims team in the L&H Asia Market Unit About the RoleDevelop, implement and maintain governance guidelines and quality control for a robust operation of Asia L&H Claims Team. Assist in coordinating and producing Market Unit reports with Asia MU L&H UW Claims Team to share the KPI,...
-
Assistant Claims Manager
2 weeks ago
Hong Kong, Hong Kong SAR China AXA Group Full timeAssist Claims Manager to support the claims team in claims investigation, daily claims operation, enquiry, and continuous claims process improvement Assess and approve complicated claims Monitor and control daily operations to be carried out smoothly To ensure delivery of agreed service standards To handle enquiries from distribution enquiry team,...
-
Claims Officer
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob Summary To handle personal line claims focusing on Home and Retail Property With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics Job AccountabilitiesPromptly handle the first and...
-
Assistant Director Technical Training
2 days ago
Kwun Tong, Hong Kong, Hong Kong SAR China Maxim Recruitment Ltd Full timeA major HK statutory organisation is looking for an energetic, forward thinking Assistant Director Technical Training to join their team and manage their training program offered by the institute.
-
Regional Claims Lead
4 weeks ago
Hong Kong, Hong Kong SAR China Reinsurance Group of America Full timePosition Overview This is a regional role, covering RGA’s Asia markets, with primary purpose to support Regional Head of Claims with partnering with the local claims offices to maintain a consistent standard in claims strategy, governance and best practices. You will need a strong focus on improving standards of assessment, decision-making and...
-
Senior Manager
4 weeks ago
Hong Kong, Hong Kong SAR China Aon Full timeSenior Manager, ABS Claims Aon is currently recruiting a Senior Manager to join our team in Hong Kong. What the day will look like Supervises team as they handle and assess claims including reviewing and approving adjuster reports as well as preparation of claim payments, ensuring KPIs are met. Leverage data to provide insights on claim portfolio,...
-
Assistant Claims Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob SummaryLarge and complex claims handling and managerial support Job AccountabilitiesResponsible for the large and complex liability and property claims Actively involve in organizing of customer meeting presentation and the preparation of Powerpoint slides Provide technical support to the team including work simplification and automation initiatives...
-
Senior Claims Officer
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeJob Summary With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling Job AccountabilitiesResponsible for the complex liability and property claims Provide technical support to the team including work simplification and automation initiatives Provide data analytics for Commercial portfolios Orgranize...