End User Support Engineer
4 weeks ago
Job Description:
Job Description :
Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner; Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop applications; Be responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools; Perform onsite IT hardware equipment, printer, peripheral, user-end network equipment, cable installation and setup; Perform Voice and Video conference system administrative and operation support.
Job Requirement :
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