I.T. Support Engineer

1 month ago


Hong Kong, Hong Kong SAR China NodeFlair Full time

1. Benefits:

  • 5-Day Work Week
  • Flexible Working Hours
  • Discretionary Bonus
  • Medical & Dental Insurance
  • Birthday Leave
  • Marriage Leave
  • Examination Leave
  • Education Subsidy
  • Overtime Transportation and Meal Allowance

2. Job Responsibilities:

  • Responsible for daily technical support on desktop, network, ERP, software and hardware to end users
  • Perform quality assurance on all functional implementations and upgrades in ERP or other related IT systems to ensure high-quality deliverables and optimal outcomes for the company
  • Liaise with vendors for IT services and equipment procurement
  • Troubleshoot and resolve hardware, software and network issues
  • Provide technical supports on network and/or security projects
  • Maintain and monitor IT infrastructure, including Windows and File servers, networks and security systems
  • Work closely with internal staff for daily operations
  • Provide technical designs, implementations, and troubleshooting of network and/or security projects co-operating with internal parties, vendors and partners to customers
  • Assist in the installation, configuration and maintenance of computer systems, software and hardware

3. Requirements:

  • Diploma or above in Computing / Information Technology or equivalent
  • Minimum 2 years of relevant experience in Technical Support
  • Good knowledge in server administration and network troubleshooting and able to manage multiple tasks, projects and prioritize.
  • Strong technical aptitude and familiarity with a variety of hardware and software systems
  • Knowledge of Enterprise Performance Management (ERP), network administration, Microsoft Windows server, Microsoft 365, MS Office, systems support is an advantage
  • Solid experience in user, server and network support and quick problem-solver to emergency
  • Good command of written and spoken Chinese and English
  • Responsible, reliable, self-disciplined, self-motivated and enthusiastic


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