Assistant Production Supervisor

4 weeks ago

Hong Kong, Hong Kong SAR China Mayer Brown Full time

Overview

Mayer Brown is a leading global law firm with offices in 27 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

Responsibilities

The Document Services team is responsible for providing document production and specialisation support to all JSM offices. The role will assist in delivering bulk photocopying, scanning, binding or printing services to the firm. The role will also assist in supervising the Production Team.

Print documents through various channels, including online datarooms, CDs, email, Document Management System (DMS), ensuring high quality control of outputs for business and marketing purposes Perform hyperlinking, burning of CD/DVD/USBs, document packaging, electronic filing and bulk printing Scan or photocopy documents, books and other materials as required Facilitate clear and concise handover of tasks between dayshift and nightshift to ensure continuity Assist to supervise Production Team Facilitate clear and concise handover of tasks between dayshift and nightshift to ensure continuity Assist to prepare and produce monthly reports while ensuring that internal Service Level Agreements (SLAs) are consistently met Bring in market best practice to enhance the firm's operations and service delivery Provide ongoing training to staff, focusing on both soft and hard skills to enhance team competency Maximize resources efficiency and utilisation within Document Services and Production Centre Willingness to work afternoon/night and weekend shifts, including overtime on weekdays, weekends, or public holidays as needed Adaptable to flexible working locations as required Established and maintained knowledge transfer, key role succession, and retention plans Execute other tasks as assigned by management

Qualifications / Person Specification

Degree / Diploma in a relevant field, or a minimum of 10-12 years of relevant experience in a sizeable company is preferred Demonstrated strong customer service skills and professionalism Good verbal and written communication skills in both English and Chinese (including Putonghua) In-depth knowledge on printing processes, equipment, and finishing techniques Proficient in utilizing print management software and the Microsoft Office Suite (Word, Excel, Strong communication, interpersonal & presentation skills, good analytical and problem solving skills Demonstrates strong adherence to instructions from the line manager Attentive to detail, with proven ability to produce accurate work and meet tight deadlines Capable of effectively escalating issues to line managers as and when necessary A self-motivated, pro-active and enthusiastic good team player Strong organizational skills with the ability to streamline processes for enhanced workflow efficiency

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