Field Visual Merchandiser
Found in: Talent HK C2 - 2 weeks ago
Main Responsibilities
Business Drive / Focus
- Understand Brand’s DNA and direction, be fully aware of the product focus to strategise, customise and execute in-store layout, mannequin outfit styling and product display, according to each store’s customer demographics
- Analyse store performance and merchandising reports, identify store’s performance gap and collaborate with Store Manager and VM to optimise store’s layout and product display
- Conduct weekly VM meeting to discuss and brainstorm clear action plan and deliver key message to in-store VM Team
- Conduct weekly store visits (e.g. usage of store VM checklist) with Area Manager & Store Manager to understand store VM standards and areas of improvement, and formulate action plans
- Support in-store VM team in executing plans and tracking on performance
- Design window mannequin displays to storytell Love, Bonito’s product launches
- Initiate constant improvements and refinements throughout the store by testing different visuals and comparing results to achieve best-in-class practices
Team Management & Training
- Conduct weekly catch up with VMs, to understand their strengths & improvement points, offer support to queries, and ensure team delivers the best VM standards for store performance
- Plan out, communicate and align with SMs on necessary training and development plans for all existing and new VMs
- Attend all HQVM trainings, deliver and train up team’s VM knowledge and standards, ensuring all stores are well aligned on VM direction
- Coordinate VM Basic + VM Model Store Training for all retail staff (prioritise on FT) in store, ensure and secure all team with basic VM knowledge and execution (HQVM to support if needed)
- Conduct and co-manage the appraisal process for all VMs with SM to identify and develop the key-potential staff
- Support all retail team members in basic VM understanding and execution
VM Fundamentals
- Execute and ensure stores practise according to global standards and guidelines set by HQVM e.g. usage of store VM checklist
- Support VM set up for new store openings or by request
- Coordinate & manage all VM fixtures and equipment between stores & HQ; responsible for store consolidation and communicate with Retail Operations team for transportation arrangement
- Participate in Monthly Store Walkthrough with Country Manager; assist on elaborating store visual concept and planning; follow up on walkthrough comments with HQVM / Store Manager & In-store VM
- Ensure all display touchpoints (e.g. mannequin) are well-maintained and match HQVM standards, during store visits
- Manage and liaise with HQ & external stakeholders in terms of order quantity, delivery and store execution timelines for all physical and digital in-store collaterals
- Manage VM budgets across retail stores
- Monitor competitors’ visual merchandising techniques and incorporate relevant ideas into the business
KPIs
- Conversion Rate
- NSBR / Traffic; AOQ; AOV
- Store audit score
- Store visual budget
Requirements
- Minimum 2 years of hands-on visual merchandising experience in the retail industry, preferably in fashion
- Strong sense for merchandise presentation in product and with solid knowledge of material application is an advantage
- Proactive, strong interpersonal and communication skills and able to work independently
- Able to work with tight schedule and under pressure in a fast paced environment
- Proficient in use of Adobe AI, Photoshop, Microsoft Word, PowerPoint and Excel, etc.
- Proficient in spoken and written English and Cantonese
- Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens
Benefits
- Staff Discounts
- Full corporate insurance
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