Japanese Speaking Customer Service Executive

2 months ago


Hong Kong, Hong Kong SAR China E-job agency limited Full time

Our client is an accounting firm that provides professional services to Japanese clients across various industries. They are looking for a customer service executive who can communicate effectively with our clients, handle their inquiries and requests, and ensure their satisfaction.

Position: Customer Service Executive (Japanese
Speaking)

Location: Tsim Sha Tsui

Responsibilities:
- Answering phone calls and emails from Japanese clients in a courteous and timely manner
- Providing information and assistance on accounting and tax matters, such as invoices, payments, refunds, etc.
- Escalating complex or urgent issues to the relevant team or manager

- Maintaining accurate records of client interactions and transactions
- Building and maintaining good relationships with clients and internal teams
- Contributing to the improvement of customer service processes and standards
-Administrative supports to clients, department head and colleagues.

Requirements:
- A bachelor's degree in all disciplines or equivalent
- A minimum of 1 year of customer service experience, preferably in an accounting environment. Fresh graduate Welcome Knowledge in P/L, B/S etc
- A high level of proficiency in Japanese (JLPT N1 or equivalent)
- A good command of English, both written and spoken
- Excellent communication and interpersonal skills
- A strong sense of responsibility and professionalism
- A positive and customer-oriented attitude
- A willingness to learn and adapt to changing needs

-Immediately available is a big advantage

Working hours: 9:00 17:30 (Mon - Fri)

Benefits:
- Double pay
- Transportation allowance
- Lunch allowance
- In-patient medical insurance including spouse and children







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