Assistant Customer Service Officer

Found in: Talent HK C2 - 3 weeks ago

Hong Kong, Hong Kong SAR China AXA Group Full time

Responsibilities

Handle distributor enquiry on aspect of Underwriting, Policy Administration and Claims. Provide excellent end to end service with positive customer mindset. Manage large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated. Identify distributors’ needs, clarify information, research every issues and providing solutions Build sustainable relationships and engage distributors by taking the extra mile Anticipate escalation and take over calls when needed Keep management informed on issues and problems Prepare monthly/ annual results and performance reports
Your Profile

Requirements

University graduate Experience in insurance/ financial industry is an advantage Experience in customer service / call center is an advantage Good command of English and Chinese in both spoken and written, Putonghua is preferred. Competent PC knowledge, includes Excel, Word and PowerPoint Tech savvy with knowledge of telephone equipment and relevant computer programs Good communication skills and problem solving skills as well as negotiation abilities A results-oriented approach Ability to work under pressure
About AXA

We always start with our customers

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters .

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.


About the Entity

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.


What We Offer

We offer excellent career prospects and attractive remuneration package to the right candidates.

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