Head of Fund Services Operations Transformation and Services Delivery
4 weeks ago
Are you passionate about driving transformation initiatives across the region? Then, this is your opportunity to join the Fund Services Operations team under Securities Services Operations, assuming a key role in the successful delivery and execution of the operations strategy in the region.
As an Executive Director and Head of Fund Services Operations Transformation and Services Delivery within the Fund Services Operations team, you will be directly reporting to the Asia Head of Fund Services Operations. Your responsibilities will include closely collaborating with the Global Operation Transformation to establish the target operating model for Asia, formulating execution strategies, and managing change initiatives to enhance operational scale and efficiency. You will also be in charge of strengthening controls for the operations, overseeing various Operations teams, and managing client-facing teams to ensure service delivery standards are met and successfully delivered according to service-level agreement commitments. Additionally, you will handle client change requirements and consistently provide efficient, valuable, and market-leading services, while onboarding new clients and retaining existing ones. Your leadership role will involve promoting staff development and process improvement, ensuring efficient service-level agreement reporting and performance metrics, and identifying opportunities for further alignment within our expanding operations. You will also be responsible for promoting change through innovation and transformation, implementing the fund services operations’ strategy, and modernizing the client experience.
Job responsibilities:
Lead and manage transformation to the target operating model, from initiation to implementation, ensuring adherence to service delivery requirement, timelines, risk management, and quality standards. Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues. Provide guidance, direction, and support to project teams, promoting a collaborative and productive work environment. Facilitate smooth transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations. Promote highly customer centric and leading by example to provide leadership across two high performing business operations functions, delivering exceptional service experience on a daily basis Collaborate closely with Leadership Team and wider functions to enable consistent and effective operational processes whilst championing process improvement and change from concept to final deliveryRequired qualifications, capabilities, and skills:
Bachelor’s Degree in Finance, Accounting, or related disciplines At least 15 years of experience in fund administration, financial reporting, fund accounting, and/or auditing related roles Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives Possess intellectual curiosity, resourcefulness, excellent analytical and problem-solving skills, ability to synthesize large amounts of information and propose recommendation Experience in developing and implementation of transformation. Demonstrated success in developing business strategy to deliver business outcomes. Professional communication in spoken and written MandarinPreferred qualifications, capabilities, and skills:
Develop other leaders that will report to you by setting objectives and building career pathways. Able to manage difficult conversations and be comfortable with performance management when required Preferably qualified Chartered Accountant/Master of Business Administration Experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business-
Fund Operations
5 days ago
Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full timeAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Operations Services Delivery Team, where we provide a range of services to institutional asset managers and owners based around the Asia Pacific region. As a Client Services Associate in...
-
Hong Kong, Hong Kong SAR China CAPCO Full timePrincipal Consultant | Fund Services | Securities Services at Capco China - Hong Kong ABOUT CAPCO Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally...
-
Operations Transformation Project Manager
4 weeks ago
Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full timeAre you passionate about driving transformation initiatives across the region? Then, this is your opportunity to join the Asia Pacific Transformation team under Securities Services Operations, assuming a key role in the successful delivery and execution of the operations strategy in the region. As an Operations Transformation Project Manager - Vice...
-
Product Delivery Business Analyst
4 days ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Securities...
-
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Fund Operations Manager
1 day ago
Hong Kong, Hong Kong SAR China Hays APAC Full timeFund Operations Manager (Payments) | Pension, Mutual & MPF Funds | Stable & Supportive Team | $60,000 HKD per monthYour new companyA Market-Leading Financial Services firm has consistently maintained strong and successful performances throughout the last few years. With the uproar in business, they are expanding the team with new headcounts. As a leader in...
-
Fund Services Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Alter Domus Full timeABOUT USWe are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and...
-
Payments Finance Manager
1 day ago
Hong Kong, Hong Kong SAR China Hays APAC Full timePayments Finance Manager | Pension, Mutual & MPF Funds | Stable & Supportive Team | $60,000 HKD per monthYour new companyA Market-Leading Financial Services firm has consistently maintained strong and successful performances throughout the last few years. With the uproar in business, they are expanding the team with new headcounts. As a leader in traditional...
-
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Pension Service Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full timeabout the companyOur client is a leading provider of pension solutions and asset servicing firm in Hong Kong. They are urgently looking for a Pension Service Operations Manager to lead a small team of 4 to supervise daily the jobOversee the daily operations of staff involved in the administration of Pension Funds, including both ORSO and MPF schemes, and...
-
Pension Service Operations Manager
1 week ago
Hong Kong, Hong Kong SAR China Randstad Hong Kong Full timeabout the companyOur client is a leading provider of pension solutions and asset servicing firm in Hong Kong. They are urgently looking for a Pension Service Operations Manager to lead a small team of 4 to supervise daily operation.about the jobOversee the daily operations of staff involved in the administration of Pension Funds, including both ORSO and MPF...
-
Operation Services Manager
2 days ago
Hong Kong, Hong Kong SAR China Marsh McLennan Companies Full timeDescription: Mercer's O&T team is seeking candidates for the following position based in the Hong Kong office: Operation Services Manager We will count on you to: Understand customer needs and requirements and support strategies to enable the team to deliver the expected services Ensure that the process within operations are run effectively...
-
Senior Service Delivery Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
-
Branch - Branch Operations & Services Manager
1 month ago
Hong Kong, Hong Kong SAR China The Bank of East Asia Full timeResponsibilities Assist the Branch Manager in overseeing the business and operations related activities of the branch Plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly according to the Bank’s standard procedures Keep record of all related...
-
AVP, Delivery Transformation
2 days ago
Hong Kong, Hong Kong SAR China DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...
-
Manager, Deal Advisory, Strategy
4 weeks ago
Hong Kong, Hong Kong SAR China KPMG China Full timeKPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment...
-
Associate Customer Service Manager
4 weeks ago
Hong Kong, Hong Kong SAR China Orange Business Services Full timeabout the role To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced (Connectivity, IT Services, Mobility, UCC, Voice and/or integration solutions) services and solutions on assigned customer(s). (measured against Service Level Agreements). To be the...
-
Technology Enabler Lead
2 hours ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC...
-
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...