Manager, Digital Learning

Found in: Talent HK C2 - 3 weeks ago


Hong Kong, Hong Kong SAR China Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are seeking a skilled Digital Learning Manager with a primary focus on developing innovative digital learning solutions tailored specifically to the health insurance business. The ideal candidate will be responsible for designing, implementing, and managing comprehensive digital learning programs aimed at educating and coaching agents on various aspects of health insurance products, policies, regulations, and procedures.

Job Responsibilities

Develop and implement a strategic digital learning roadmap for the health insurance sector, aligning with organizational objectives and industry best practices. Collaborate with subject matter experts to create engaging and interactive e-learning modules, videos, simulations, and other digital assets. Research and stay up-to-date on industry trends, regulations, and emerging technologies to ensure the relevance and effectiveness of digital learning initiatives. Manage the learning management system (LMS) and other digital learning platforms, including content uploading, user management, reporting, and analytics. Evaluate the performance and impact of digital learning programs through the analysis of metrics, feedback, and assessments, and make recommendations for continuous improvement. Work closely with internal stakeholders, including agents, product, compliance, and IT teams, to identify learning needs and develop targeted solutions to address them. Provide ongoing support and assistance to users of digital learning platforms, troubleshooting technical issues and providing guidance as needed.

Job Requirements

Bachelor's degree in business administration, digital media, or a related field. Minimum of 5 years of experience in digital learning management, preferably within the health insurance or financial services industry. Proven track record of designing and delivering effective digital learning solutions, including e-learning modules, videos, and simulations. Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines. Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively. Proficiency in learning management systems (LMS) and digital authoring tools. Knowledge of health insurance products, policies, regulations, and industry trends is highly desirable. Demonstrated ability to collaborate effectively with cross-functional teams and build strong working relationships. Good command of written and spoken English & Chinese. Putonghua is an advantage.
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