Assistant Service Manager
3 weeks ago
Responsibility
Demonstrate ownership and accountability for end-end customer service experience •Work directly with customer teams and executives as required; provide customer stewardship and advocacy; work with sales, solutions partners in to the support of identifying new businessopportunities •Interface with the customer for operations issues after issues have followed proper escalation procedures and failed to obtain the correct level of support. •Attend regular performance review calls for service, operational or capacity planning-related issues; •Attend stewardship meetings with customer •Provide Steady state account management to verify the engagement of New Work follows processes; •Maintain awareness of day-to-day change and problem process compliance; •Ensure SLAs are met for per contractual commitment; •Capability to solve the technical issues •Ability to work across virtual Global teamsRequirements
Degree or above in Telecommunications or related field •Minimum 7 years’ relevant experience in Sales or Business Development •ITIL or CCIE certificate and any technical certificate in networking technology is an advantage•Creative mindset and well versed in Carrier or Enterprise sector in Telecom Industry •Proficiency in MS Office applications and Chinese Word Processing •Excellent command of spoken and written Chinese and English, proficiency in Putonghua is an advantage-
Officer, Regulatory Compliance Services
2 weeks ago
Hong Kong, Hong Kong SAR China Corporation Service Company Full timeOfficer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...
-
Assistant Health Services Manager
18 hours ago
Hong Kong, Hong Kong SAR China Ocean Park Full timeAssistant Health Services Manager Department Health Services Job Type Full-time / Long-term Responsibilities Reporting to the First Aid Manager, s/he will ensure smooth operations of the First Aid Department by assisting superior in management and operations of the department, executing and monitoring planned budget according to...
-
Assistant At Your Service Manager
1 week ago
Hong Kong, Hong Kong SAR China Sheraton Hotels & Resorts Full timePOSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station....
-
Assistant Manager, Customer Services
3 weeks ago
Hong Kong, Hong Kong SAR China Dah Sing Bank Full timeAssists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...
-
Assistant Manager, Customer Service Centre
3 weeks ago
Hong Kong, Hong Kong SAR China Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Assistant Service Manager/Executive
3 weeks ago
Hong Kong, Hong Kong SAR China HKT Full timeWe are looking for a dynamic & result-driven individual to join our team as a Assistant Service Manager. The primary focus of this role is to lead a Team of 3-4 Service Sales in achieving the sales target assigned for the year. He / She should be able to build & maintain existing client relationships by promoting and selling our equipment maintenance...
-
Assistant Health Services Manager
45 minutes ago
Hong Kong, Hong Kong SAR China Ocean Park Full timeAssistant Health Services Manager 部門 救護及健康服務部 工作類型 長期 / 全職 工作性質 Reporting to the Health Services Manager, s/he will ensure smooth operations of the Health Services Department by assisting superior in management and operations of the department, executing and monitoring planned budget according...
-
Assistant Manager, Customer Services
2 weeks ago
Hong Kong, Hong Kong SAR China Dah Sing Bank Full timeReporting to Team Head, you will be responsible for identifying, originating and developing client relationships with bankers to understand clients’ objectives and to cross sell products. Responsibilities Support Team Head & Relationship Managers Maintain communications with clients to assess needs and risk profile, and help deepen clients’...
-
Assistant Service Engineer
3 weeks ago
Hong Kong, Hong Kong SAR China Johnson Controls Full timeWhat you will do The team delivers innovative solutions to a wide customer base across all industry segments for BMS systems. You will be part of a growing service team of BMS driving maintenance of customer’s facilities. How you will do it Assist Manager in tender preparation, tender analysis and price negotiation Coordinate with clients,...
-
Manager, Customer Service
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full timeabout the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer...
-
Knowledge & Information Services Assistant
2 days ago
Hong Kong, Hong Kong SAR China Freshfields Bruckhaus Deringer Full timeFreshfields’ global Knowledge function connects people and knowledge to enable the firm’s lawyers to provide market-leading client service, to grow the business of the firm and strengthen client relationships, and to support the firm’s lawyers in developing their legal skills, while focusing on value, quality and efficiency. It plays a critical role in...
-
(Assistant) Wealth Services Manager
2 weeks ago
Hong Kong, Hong Kong SAR China Dah Sing Bank Full timeJob Purpose: To provide excellent service to satisfy customer’s wealth management needs and solicit wealth business through non-face-to-face channels. Main Responsibilities: Meet / exceed sales target assigned. Solicit wealth business by non-face-to-face channels, including FX related products, Equity Link Investments (ELI), Investment...
-
Assistant Manager, Medical Services
4 weeks ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life...
-
Manager, Customer Service
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full timeabout the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service...
-
Assistant Technical Services Manager
4 weeks ago
Hong Kong, Hong Kong SAR China The Bank of East Asia Full timeResponsibilities Work with Deskside Management Services (DMS) team to resolve VIP user’s issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams. Perform technology regular tasks such as generate reports, technical...
-
Customer Services Manager
4 weeks ago
Hong Kong, Hong Kong SAR China Lufthansa Technik Component Services Asia Pacific Ltd. Full timeTasks As the Customer Service Manager you will perform the following duties : The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management Advising customers in finding the right solution. Manage the customer relationship and ensure...
-
Manager, IT Infrastructure and Services
4 weeks ago
Hong Kong, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD Group FWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and...
-
Assistant Building Services Engineer
2 weeks ago
Hong Kong, Hong Kong SAR China Hip Hing Construction Ltd Full timeJob Duties Assist in monitoring of BS submissions including drawings and equipment. Spatial coordination of building services installation via combined services drawings Assist in the coordination of BS installation program with master construction program and establish the detail work sequence of building services works on site Coordinate with all BS...
-
Assistant Service Account Manager, BMS
3 weeks ago
Hong Kong, Hong Kong SAR China Johnson Controls Full timeWhat you will do The Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for BMS systems. You will be part of a growing team leading engineers and technicians to maintain and support customer’s facilities. How you will do it Supervise a team to provide support in maintenance,...
-
Service Engineer.
18 hours ago
Hong Kong, Hong Kong SAR China ZF Group Full timeReq ID Hongkong, Hong Kong, China • Assist the Service Manager on all technical and repair work issues (internal and external) • Assist the Service Manager on all warranty processes (administration, inspection and repair process) • Assist the Service Manager on any required failure report and \or visit report preparations • Assist the...