Associate IS Analyst-Technical Support
6 months ago
At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world
What is Front Office Desktop Support responsible for?
Front Office Desktop Support provides technology and functional support to internal clients for issues including hardware, operating system, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase users’ ability to self-service, automate contacts, enhance users’ experience, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer facing technologies.
What is the Associate IS Analyst Technical Support responsible for?
Provide desktop support for Franklin Templeton employees. This includes addressing their technical issues, requests, and support of the IT Infrastructure.
This position is based in Hong Kong, requires 5 days per week onsite in the office and occasional after hours support for moves and changes.
What are the ongoing responsibilities of this position?
Provide on-site technical support and customer service as well as remote user support
Build customer relationships with the senior level employees and administrative support personnel in the office and travel to our other offices in the region
Accountability for addressing technical issues in a timely manner and providing concise and timely updates
Address issues that arise within the local office and tickets for local and remote users routed from the service desk
Coordinate, setup, and support technologies used in Conference Rooms
Provide Audio Visual Support for internal meetings
Provide support for trading and investment management technologies
Supports and maintains effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure
The primary value is to provide quick and efficient resolution while minimizing disruption to the customer
Actively participate in team meetings
Ordering and maintaining inventory of IT assets
Project work related to acquisitions and integration of companies
Coordinate and support office moves, and user restacks
Be an active advocate for the customer within IT and with outside technical groups
Escalate issues to the appropriate teams and drive to closure
Manage the ticketing queues to ensure issues are prioritized and actioned
Availability to provide support outside business hours
May include occasional travel to other offices.
Follow company guidelines, processes, and standards.
Working knowledge of office automation products and computer peripherals, like printers and scanners
Ability to perform remote troubleshooting and provide clear instructions.
Set up, maintain, and troubleshoot Microsoft Windows (Win 10 AND Office 2016) desktop, Laptops, and Notebook computers.
Basic Knowledge of ADS, DNS, DHCP configuration.
Handling of Asset management and vendor management
Basic LAN (Network) troubleshooting knowledge.
Outlook, MS Teams, and OneDrive configuration in end client
Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources.
Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support.
What qualifications, skills and experience would help someone to be successful?
Minimum Qualifications:
Bachelor’s or higher degree in computer science or related field
Minimum of 2 to 3 years in a similar fast paced and dynamic environment in the desktop support role
Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
Excellent communication and interpersonal skills
Good problem-solving and critical thinking skills
Ability to actively participate as part of a team as well as work independently
Strong service delivery and customer management skills for local and remote users
Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required.
Excellent problem-solving and multitasking skills
Preferred Qualifications
Experience supporting multiple facets of the business in a corporate environment strongly preferred
Experience using ServiceNow Ticketing system
Experience our welcoming culture and reach your professional and personal potential
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
-
Hong Kong, Central and Western District, Hong Kong SAR China F3310 Templeton Asset Management Ltd, Hong Kong Branch Full timeDesktop Support and Technical AnalystAt F3310 Templeton Asset Management Ltd, Hong Kong Branch, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make...
-
Financial Analyst
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Informa Global Support Full timeJob SummaryWe are seeking a highly skilled Financial Analyst to join our team at Informa Global Support. As a Financial Analyst, you will be responsible for delivering accurate and timely financial information to support business decision-making.Key ResponsibilitiesPrepare and analyze financial reports, including profit and loss statements and balance...
-
Technical Support Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full timeKey Responsibilities:As a Support Analyst at Selby Jennings, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to identify and resolve technical issues in a timely and efficient manner.Key Skills:Exceptional communication skills in both written and spoken English.Over 2 years of...
-
Technical Support Analyst
4 weeks ago
Hong Kong, Hong Kong SAR China Moody's Full timeLocation(s): One Pacific Place, Floor 24, 88 Queensway, Admiralty Hong Kong, HK Line Of Business: Technology Services Group(TSG) Entity: Moody's Shared Services(MSS) Job Category: Engineering & Technology Experience Level: Experienced Hire Objective: Provide technical services to internal customers by identifying, prioritizing, and confirming the...
-
Technical Support Analyst
2 weeks ago
Hong Kong, Hong Kong SAR China Moody's Full timeLocation(s): One Pacific Place, Floor 24, 88 Queensway, Admiralty Hong Kong, HK Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Objective: Provide technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems within...
-
Sr Technical Support Analyst
4 weeks ago
Hong Kong, Hong Kong SAR China Moody's Full timeLocation(s): Moody's Analytics Hong Kong Ltd, The Center, 99 Queen's Road, Central, Hong Kong, Suite 5608-5610, 56th Floor, 10278, HK Line Of Business: Technology Services Group(TSG) Entity: Moody's Shared Services(MSS) Job Category: Corporate Services Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today's risks...
-
Sr Technical Support Analyst
2 weeks ago
Hong Kong, Hong Kong SAR China Moody's Full timeLocation(s): Moody's Analytics Hong Kong Ltd, The Center, 99 Queen's Road, Central, Hong Kong, Suite 5608-5610, 56th Floor, 10278, HK Line Of Business: Technology Services Group(TSG) Job Category: Corporate Services Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do...
-
Technical Analyst
2 months ago
hong kong, Hong Kong SAR China Orient Overseas Container Line Limited Full timePosition Technical Analyst - Middleware & Platform solutionJob Location Hong Kong Office Accountabilities Support Web application, middleware product and Enterprise System in our global IT infrastructure DevOps and middleware platform development and administration Production system support, performance and system management Application implementation and...
-
Technical Analyst
2 months ago
hong kong, Hong Kong SAR China Classy Wheeler Limited Full timeTechnical Analyst (Data Centre / Infrastructure) Client Description Leading shipping line and logistics solutions provider Job Description Technical Analyst (Data Centre) Candidates with less experience will be considered as Assistant Technical Analyst. Responsibilities Provide daily operational support in data centers Perform 1st level of...
-
Technical Support Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full timeNecessary Skills and ExperienceWe are seeking a highly skilled Technical Support Analyst to join our team at Selby Jennings. The ideal candidate will possess exceptional communication skills in both written and spoken English, with a strong focus on customer satisfaction.Technical Expertise: Proficiency in Microsoft Office 365 Suite, particularly in...
-
Senior Associate IT Technical Support Engineer
3 weeks ago
Hong Kong, Hong Kong SAR China NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Senior Associate IT Technical Support Engineer
1 month ago
Hong Kong, Hong Kong SAR China NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Senior Technical Support Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Full timeJob DescriptionWe are seeking a highly skilled Sr Technical Support Analyst to join our team at Moody's. As a key member of our Technical Services Group, you will be responsible for providing exceptional technical support to our internal customers.Key Responsibilities:Resolve technical issues raised by clients via support tickets, calls, and emails.Perform...
-
Front Office Technical Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China NLS Full timeNLS Job Description:Our company, NLS, is seeking a skilled Front Office Application Support professional to join our team. As a key member of our support team, you will play a vital role in ensuring the smooth operation of our critical trading applications. Your responsibilities will include troubleshooting technical issues, collaborating with vendors and...
-
Leading Telecom
6 days ago
Hong Kong, Hong Kong SAR China Hays Full timeIT Support Analyst, TelecommunicationsYour New Company Our client, a prominent telecommunications company, is recognized for its commitment to technological excellence. They are currently seeking an IT Support Analyst to join their team and ensure seamless IT operations. Your New Role Provide technical support for users, ensuring high availability of...
-
Technical Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China City University of Hong Kong Full timeDuties and ResponsibilitiesWe are seeking a highly skilled and experienced Technical Officer to join our team at the City University of Hong Kong. The successful candidate will be responsible for assisting in the management of laboratories, providing administrative and technical support on equipment purchase and maintenance, preparing teaching materials and...
-
Senior Technical Support Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China IO Tech Solutions Full timeKey ResponsibilitiesAs a Senior Support Analyst at IO Tech Solutions, you will be responsible for providing technical support for our Wealth Management and Brokerage business in Hong Kong and Singapore offices.Key areas of responsibility include:Ensuring the quality and smooth operation of software systemsSupporting System Integration Test and User...
-
Technical Analyst
2 months ago
hong kong, Hong Kong SAR China Classy Wheeler Limited Full timeTechnical Analyst (Business Intelligent) Client Description: Leading shipping line and logistics solutions provider Job Description: Analyze user requirements, perform feasibility studies and impact analysis. Perform technical design, development, unit testing and development integration testing to deliver high performance, scalable, flexible and reliable...
-
Sales Application Support Analyst
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Crédit Agricole CIB Full timeJob DescriptionAbout the RoleWe are seeking a highly skilled and motivated Sales Application Support Analyst to join our Capital Markets IT division in Hong Kong. As a key member of our team, you will be responsible for providing functional support to our eSales platform, ensuring seamless execution of commercial activities and delivering high-quality...
-
Technical Analyst
2 months ago
hong kong, Hong Kong SAR China Orient Overseas Container Line Limited Full timeTechnical Analyst - Software Development Job Location Hong Kong Office Accountabilities Analyze user requirements, perform feasibility studies and impact analysis Perform technical design, development, unit testing and development integration testing to deliver high performance, scalable, flexible and reliable software systems Work with project teams...