Account Investigation Assistant

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China Standard Chartered Bank Full time

Role Responsibilities

Performs data record management for the teams. Prepare transaction instructions for checker and approvers to review and authorise. Drafts letters to clients for checker or stakeholder to review and sign off. Support management team on UVT / UAT for any system upgrade or changes and provide feedback from user perspectives. Supports management team on tasks that are being migrated to GBS hub centres to ensure Service Agreement Level (SLA) is being met. Liaise with key stakeholders for any exceptional handling or new process requirements. Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time.

Process requests received by Account Investigation teams from below requestors:

Government bodies and Law Enforcement Agencies on account search, related documents retrieval and fund transfer. District / High Court, plaintiff or client’s solicitor on account search, account restraints, documents retrieval and fund transfer. Administrators / survivors via mail-in or interbranch on deceased clients’ account closure. Account Closure requests received from internal parties (FCC, DDM, COBAM etc) and subsequent rearrangement requests. Account Closure requests received from business clients, Official Receiver’s Office and trustee. Audit Confirmation reports or Certificate of Balance from business clients Statement or Document retrieval requests from both internal and external requestors on CASA / Credit Card statements, Account Opening Form and transaction details. Account setup for Capital Investment Entrant Scheme (CIES) customers, monitor the account activities and reports to HK Immigration department.

Key stakeholders

Branches Services and Transacting Teams Onboarding Teams Payment Teams Financial Crime Compliance Teams Legal Teams Business Operations Risk Management Teams Financial Market Operations Teams Wealth Operation Teams

Other Responsibilities

Embed Here for good and Group’s brand and values in CPBB, Services and Transacting Hong Kong team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

Diploma holder or equivalent Experience in Operation process with good knowledge in end-to-end process is an advantage Good analytical skills and good judgement and ability to work under pressure Good communication and interpersonal skills Good stakeholder management by establishing good working relationships with people at all levels and to work well in a team

Role Specific Technical Competencies

Operations – Back Office Retail Banking Services
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