Distribution Digital Support Officer

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China AXA Full time
To build strong working relationship with distribution channels to achieve our objective To provide exceptional customer service to our distribution channels in a timely and accurate manner Drive and execute initiatives & projects to achieve the targets set on Emma by AXA for distribution channels training, campaign, contest, challenge etc.; including but not limited to:Internal co-ordination on project deliveryExternal communications and alignment etc. To establish regular 2-way communications with distribution channels, prepare agency bulletin, eDM, tutorial video etc. Contribute to improving customer support by actively responding to queries and handling complaints Proactive in providing feedbacks, drive and contribute to ongoing improvement on Emma by AXA To support in end-to-end digital customer campaigns execution and creative initiatives in order to engage our customers
Your Profile
High diploma or above, with minimum of 1-3 years solid work experience in the area of digital engagement and support to distribution channel, preferably gained in the insurance / digital banking sector Experienced in working with insurance agency and/or EB will be an advantage Strong relationship building, customer service and presentation skills, with a problem-solving & can-do attitude Detail-minded and demonstrate execution excellence in digital campaigns and projects Able to work with various internal stakeholders and external vendors such as designers and copywriters Experienced in driving and delivering projects related to distribution channels ( agency) Excellent written and verbal communications skills in both English, Cantonese & Mandarin Patience and perseverance when handling difficult cases & complaints Proactive and goal oriented, willingness to accept new challenge and tasks Strong organisational skills with a key ability to prioritise and flex across a varied portfolio of work Strong analytics and excel skills for digital performance reporting are a plus
About AXA

We always start with our customers

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters .

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.


About the Entity

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.


What We Offer

We offer excellent career prospects and attractive remuneration package to the right candidates.


  • Director, Digital Distribution, Asia

    Found in: Talent HK C2 - 3 days ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Job Description : Job description (heading) / Description du poste (titre) Execute digital enablers / partnerships that aid in revenue growth or support distribution ecosystem. Collaborate cross-functionally to support BUs to optimize initiatives that transform and modernize advisor digital journey, and delivery of purpose-aligned outcomes with agile...

  • Director, Digital Distribution, Asia

    Found in: Talent HK C2 - 2 days ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Description du poste (titre) Execute digital enablers / partnerships that aid in revenue growth or support distribution ecosystem. Collaborate cross-functionally to support BUs to optimize initiatives that transform and modernize advisor digital journey, and delivery of purpose-aligned outcomes with agile workstream & sprint relevant for each to...

  • Head of Distribution Excellence

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Job Description : Job description (heading) / Description du poste (titre) Own enablement function to support head of financial advisory and head of bancassurance distribution to deliver key projects and initiatives using team of specialists in digital, compensation and training. Preferred skills (heading) / Compétences particulières (titre ) ...

  • Head of Distribution Excellence

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Description du poste (titre) Own enablement function to support head of financial advisory and head of bancassurance distribution to deliver key projects and initiatives using team of specialists in digital, compensation and training. Preferred skills (heading) / Compétences particulières (titre ) Digitally-savvy with good understanding of...

  • Manager, Distribution Training, Asia

    Found in: Talent HK C2 - 3 days ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Job Description : Job description (heading) / Description du poste (titre) At Sun Life we are focused on building a world-class distribution function that propels our Purpose to help Clients achieve lifetime financial security and live healthier lives. Client driven with an innovation mindset, this role partners closely with our both Regional and BU...

  • Senior Officer, Distribution Strategy

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China AXA Group Full time

    Contribute to the implementation of distribution strategic initiatives and projects, including conduct of market analysis to identify gaps or opportunities for distribution developments, support the business case development, coordinate with internal business counterparts to implement new business process, change management and communications with...

  • Assistant Officer, Digital Support

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China AXA Group Full time

    Handle in-bound queries and provide one-stop solutions for users through calls, emails, whatsapp, walk-in Deliver and arrange roadshow for agencies / Swiss Privilege / Brokers based on business needs to promote usages / new functions / benefits of various digital platforms Assist in collecting user feedbacks on digital platforms all the time for...


  • Hong Kong, Hong Kong SAR China Heng An Standard Life Full time

    Senior Officer, Distribution Services and Channel Marketing Job Type: Full Time Permanent Job Function: Distribution Purpose To provide administrative and operational support for sales related activities to the Distribution independently whereby achieving sales related objectives through chosen distribution partners.  Core...

  • Manager, Distribution Training, Asia

    Found in: Talent HK C2 - 3 days ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Description du poste (titre) At Sun Life we are focused on building a world-class distribution function that propels our Purpose to help Clients achieve lifetime financial security and live healthier lives. Client driven with an innovation mindset, this role partners closely with our both Regional and BU teams to take the leadership role on...

  • Payroll Officer

    Found in: Talent HK C2 - 3 days ago


    Hong Kong, Hong Kong SAR China AXA Group Full time

    §Ensure the payrolls for channels are performed accurately and on timely manner §Supervise sub-ordinates to perform payroll team daily operating tasks §Handle various compensation packages validation manually and independently §Calculate and review compensation adjustments §Respond to distributors’ and IRD enquiries §Supervise sub-ordinates on...

  • Director, Distribution Compliance and Monitoring

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Head of Distribution Innovation and Experience

    Found in: beBee jobs HK - 6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    描述 A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career...

  • Manager, Distribution Compensation, Asia

    Found in: Talent HK C2 - 3 days ago


    Hong Kong, Hong Kong SAR China Sun Life Full time

    Job Description : Job description (heading) / Description du poste (titre) Subject matter expert in compensation working with RO finance, BU distribution to build a digital enabled compensation model. Review and approve BU compensation models that encourages advisor productivity and quality sales. Preferred skills (heading) / Compétences...

  • Head of digital

    2 weeks ago


    Hong Kong, Hong Kong SAR China Captiare Limited Full time

    Head of Digital Our client is a leading e insurer in Hong Kong. They are recruiting for a Head of Digital who is the key front-office owner of the business for our client, the first digital life insurer in Hong Kong, reporting to the CEO and acting as a member of the EXCO. It has the primary mandate to drive all digital product and sales strategies to...


  • Hong Kong, Hong Kong SAR China AIA Full time

    FIND YOUR 'BETTER' AT AIA If you believe in better, we’d love to hear from you. About the Role This role provides governance oversight on all Group Distribution initiatives and supervises the corresponding time spend and benefits achieved. This role will help support the Group Chief Distribution Officer and Group Distribution Channel CEOs in...

  • Head of Distribution Innovation and Experience

    Found in: beBee S HK - 6 days ago


    Hong Kong, Hong Kong SAR China HSBC Full time

    描述 A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic...

  • Transactional Distribution Intern

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Sony Pictures Full time

    Availability and Attendance Requirement: SPE's Hong Kong office is currently looking for a university student who can work as a full-time intern and fulfil the 6 months internship continuously. The Role: The Transactional Distribution Intern will support our Transactional Distribution business across SEA and India at Sony Pictures Television (SPT). This...

  • Manager, Digital Enablement

    Found in: Talent HK C2 - 3 days ago


    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Distribution Digital Platform Lead

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China AXA Full time

    Key Responsibilities Manage development vendor and internal teams to deliver agency marketing platform and Single-Sign On application Manage usage and integration onto Cloud Platform Coordinate between front-end and backend teams for technical integration Resolve technical issues with vendor and internal IT teams Ensure projects can be delivered on...

  • Senior Manager, Global Sales Distribution

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Shangri-La Full time

    Shangri-La Group Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage. Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and...