Technology Support Supervisor

4 months ago

Hong Kong, Hong Kong SAR China Kirkland & Ellis LLP Full time

Description

About Kirkland & Ellis

At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and strengths to create dynamic teams that operate at the pinnacle of their field. Our talented professionals show up every day knowing they will engage in meaningful work, continuous learning and professional development.

As one of the world's leading law firms, we serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory and internal investigations. We handle the most complicated and sophisticated legal matters because we don't just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement and, as a result, have long-standing client relationships with leading global corporations and financial sponsors. With 6,500 employees (including 3,500 lawyers) operating from 20 offices across the United States, Europe, the Middle East and Asia, we are one of the largest law firms in the world and a top financial performer.

Position Overview

The Technology Support Supervisor is responsible for supervising and developing Technology Support Analysts and serves as the primary contact for call escalation and issue resolution for the office's technology. The Supervisor will also take customer questions, compliments, and complaints. This role will primarily provide support for the Kirkland & Ellis Hong Kong office, but to also cover Beijing and Shanghai when needed. Individuals must also be available after-hours and weekends when urgent issues arise. The individual will be responsible to work, schedule or rotate to work monthly maintenance windows as required.

This person will be responsible for day-to-day support of PC hardware, software and Conference Technology. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. He/she should have expertise in iPhones, iPads and Apple iOS. The candidate must have strong analytical skills and the ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible.

In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services on all customer requests, problems, and queries. The candidate will also oversee the office's Conference Technology and team, which includes scheduling, setup and monitoring. The candidate must have excellent oral and written communication skills, must show strong interpersonal and customer service skills, and be process-oriented. The candidate must be able to interact with individuals at all levels of the business including the Firm's clients. He or she must be able to work well with other technical teams to provide troubleshooting steps to aid in resolution of desktop computing issues.

Job Responsibilities (This list is not exhaustive and may be supplemented and changed as necessary.)

Excellent communication skills, able to develop tactical plans with frequent oversight by supervisor level or higher. Effective business writing, articulation of information and answers in team and customer meetings and delivery of prepared presentations. Create and deliver performance reviews, improvement plans and career plans with manager supervision. Adapt team to business conditions & provides input on personnel decisions. Managing organizational development, including team development and strategic change programs. Has good decision making skills, based upon mixture of seeking input from others, analyzing input & using sound judgment. Act as senior lead on the ground for customer escalations & resolutions during & outside working hours. Excellent PC troubleshooting skills. Fill in as additional Analyst when needed and leads the group by example. Responsible for interviewing, hiring, teaching, monitoring, evaluating and coaching staff under the direction of the manager. Serve as an advocate for the local office on all IT initiatives, being the IT advocate for vendors and contractors. Focus on the day-to-day operations of the office, working in concert with the office's functional operations leads.

Qualifications

Education, Work Experience, Skills

A bachelor's degree in Computer Science / Information Technology / ICT. Minimum 5 to 7 years of experience in a professional services environment, law firm experience preferable. Minimum 2 years' experience leading a team at supervisory level or above. Ability to communicate fluently in English, Cantonese and Mandarin. Ability to work with many different personalities in stressful situations remaining calm at all times. Audio Visual experience is a plus. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment.

Technologies/Software

ServiceNow, Microsoft Windows, Microsoft Office Suite, iManage DeskSite and FileSite, Citrix /VPN, Zoom, WebEx, Skype for Business, Polycom and Cisco Video Conference Systems, AirWatch, PeopleSoft, Carpe Diem, Avaya, MFA, Remote Control Software including Bomgar, ITSM Ticket /, Asset Management System, Lenovo laptops and desktops, iPhone & iPads, Apple iOS & Apple Computers

  • Technology Support Supervisor

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Kirkland & Ellis LLP Full time

    About Kirkland & EllisWe are a leading global law firm with a strong commitment to innovation and excellence. Our team is united by a shared ambition to deliver exceptional results for our clients.Job OverviewThe Technology Support Supervisor will play a critical role in ensuring the smooth operation of our technology infrastructure. This includes...

  • Technology Support Supervisor

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Kirkland & Ellis LLP Full time

    About Kirkland & EllisKirkland & Ellis is a leading global law firm that values collaboration, talent empowerment, service, inclusion, respect, and gratitude. Our people are our greatest asset, and we invest in the brightest talent to create dynamic teams that operate at the pinnacle of their field.We serve a broad range of clients with market-leading...

  • Technology Support Supervisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Kirkland & Ellis LLP Full time

    About Kirkland & Ellis LLPKirkland & Ellis LLP is a leading global law firm that serves a broad range of clients with market-leading practices in private equity, M&A, and other complex corporate transactions. We are united in our ambition and drive to move forward, and we share core values that help us achieve excellence: collaboration, talent empowerment,...

  • Service Support Supervisor

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job Title: Supervisor – Service SupportAbout the Role:We are seeking a highly motivated and experienced Supervisor – Service Support to join our team at Hong Kong Air Cargo Terminals Limited. As a key member of our operational team, you will be responsible for ensuring the smooth execution of staff training programmes and warehouse safety standards.Key...

  • Operations Support Supervisor

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Raytheon Technologies Full time

    Operations Support SupervisorWe are seeking an experienced Operations Support Supervisor to lead our team in ensuring efficient operations, including procurement, materials management, logistics, and warehousing activities.Key ResponsibilitiesAnalyze production parts inventory and coordinate with the US material team and local operations team on...

  • Supervisor - Service Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job SummaryThe Supervisor - Service Support role is a key position within Hong Kong Air Cargo Terminals Limited, responsible for ensuring the smooth operation of our warehouse facilities. As a Supervisor, you will be responsible for leading a team of staff to achieve operational excellence, while maintaining a safe and healthy work environment.Key...

  • Operations Support Supervisor

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Raytheon Technologies Full time

    Operations Support Supervisor Job SummaryWe are seeking an experienced Operations Support Supervisor to lead our team in ensuring efficient operations, including procurement, materials management, logistics, and warehousing activities. The successful candidate will oversee incoming and outgoing shipments, prepare merchandise for shipping, maintain records,...

  • Supervisor – Service Support

    4 months ago

    Hong Kong, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Duties Report to Senior Supervisor for the development and execution of staff training programme and warehouse safety standards in Hacis to meet the changing operational needs Work with Operational team, Learning and Development department and related parties to plan, develop and conduct staff training programmes Collaborate with Safety,...

  • IT Senior Specialist

    4 months ago

    Hong Kong, Hong Kong SAR China Aon Full time

    IT Senior Specialist - Technology Support  Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the...

  • IT Operations Supervisor

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    IT Operations SupervisorPCCW Global is a leading telecommunications provider, offering cutting-edge voice and data solutions to multinational enterprises and communication service providers. Our truly global coverage combined with local, on-the-ground knowledge has helped us build best-in-class connections across the globe, linking Asia-Pacific, Europe, the...

  • Administrative Support Assistant

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

    Job SummaryThe Hong Kong University of Science and Technology is seeking a highly skilled and detail-oriented Administrative Support Assistant to join our team. As a key member of our administrative staff, you will provide general administrative support to our MSc Learning Hub, ensuring the smooth operation of our daily activities.Key ResponsibilitiesProvide...

  • Operations Support Supervisor

    1 month ago

    Hong Kong, Hong Kong SAR China Raytheon Technologies Full time

    Unspecified Role Summary We are currently seeking an experienced Operations Support Supervisor to lead our team in ensuring efficient operations, including procurement, materials management, logistics, and warehousing activities. The successful candidate will play a vital role in overseeing incoming and outgoing shipments, preparing merchandise...

  • Administrative Support Coordinator

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

    Job SummaryThe Hong Kong University of Science and Technology is seeking a highly organized and detail-oriented Administrative Support Assistant to join our team in the MSc Learning Hub. As an Administrative Support Assistant, you will provide general administrative support to the Learning Hub, including setting up venues and equipment for courses, providing...

  • IT Operations Supervisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    About HKTHKT is a leading telecommunications provider, offering cutting-edge voice and data solutions to multinational enterprises and communication service providers. Our truly global coverage combined with local, on-the-ground knowledge has helped us build best-in-class connections across the globe, linking Asia-Pacific, Europe, the Americas, the Middle...

  • Facilities Operations Supervisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

    Job Posting DetailsThe Hong Kong University of Science and Technology is seeking a highly skilled professional to join our Building Services (Operation & Maintenance) Team as a Facilities Operations Supervisor.The appointee will be responsible for the operation and maintenance of the University's heating, ventilation, and air conditioning installations,...

  • Technical Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

    Job Posting DetailsThe Department of Mechanical and Aerospace Engineering at The Hong Kong University of Science and Technology is seeking a highly skilled professional to support the faculty members and research staff in their projects.Key Responsibilities:Provide technical assistance to faculty members and research staff on mechanical fabrication and...

  • Engineering Supervisor

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cable News International, Inc. Full time

    {"Job SummaryWe are seeking a highly skilled and experienced Engineering Supervisor to join our team at Cable News International, Inc.As an Engineering Supervisor, you will be responsible for leading a small team of engineers in the CNN Hong Kong Bureau, supporting our technology operations in the Asia-Pacific region.Your key responsibilities will include...

  • Administrative Support Officer

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

    Job Posting DetailsThe Hong Kong University of Science and Technology is seeking a highly motivated and organized individual to fill the position of Officer / Assistant Officer to provide administrative and operational support to the MBA programs. The successful candidate will be responsible for a range of tasks, including:Course Support: Assist with course...

  • IT Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

    {"Job SummaryAt Aon, we're shaping decisions for the better to protect and enrich the lives of people around the world. As an IT Senior Specialist - Technology Support, you'll be part of a virtual team with exposure to a variety of internal users across regions.Key Responsibilities* Work proactively and independently in IT infrastructure projects* Assist the...

  • Supervisor

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

    Job Title: SupervisorJob Summary:The Hong Kong Federation of Youth Groups is seeking a highly motivated and experienced Supervisor to join our team. As a key member of our youth services team, you will be responsible for strategic planning, administration, coordination, and supervision of youth services.Key Responsibilities:Develop and implement strategic...