Senior Brand Ambassador

Found in: Talent HK C2 - 3 weeks ago


Hong Kong, Hong Kong SAR China Richemont Full time
KEY RESPONSIBILITIES Speak with our clients by telephone, email, live chats and social media, ensuring you faithfully represent our prestigious brands Facilitate sales thru various channels to reach set goals and objectives Deliver information on our exceptional brands and products to customers, and collect valuable feedback from customers to help brands maintain their leading position Collaborate with a range of teams in the Group, including brands, repairs and after-sales teams, IT and e-Commerce teams and other teams around the world Accurately process all required data / information while maintaining the strict confidentiality and other critical data processing guidelines Escalate any emergency issues to the leadership team Identify trends in customer satisfaction or dissatisfaction and report findings to the leadership team Support teams in usability and user acceptance tests for our websites, e-Boutiques and other important systems, including reporting findings on any system improvement you identify Follow company policies and procedures as outlined and represent the Group’s professional image at all times

REQUIREMENTS

Fluent in English, Cantonese and Mandarin Good command of written Chinese and English Experience in retail sales or customer service in the luxury / high-end goods domain, or Experience in contact centre / e-commerce related activities Customer service and sales oriented PC literacy, experience with e-Commerce and CRM tools are a plus Flexibility with working in shifts, and work on weekend and public holidays if required
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