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Service management centre team leader

4 weeks ago

Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Client Description Leading IT solutions company / Client: To be confirmed Job Description Responsibilities Oversee all activities in SMCAssist and guide SMC staff in handling incidents if required Ensure SMC staff operate in an orderly manner All actions taken must be updated to the IT Service Management system. Adhere to SMC Security Policy Design and build batch job flow that fulfills user requirements and facilitates delivery of required outputs Monitor job run & performance such that job operations of applications and systems can be run smoothly and efficiently Perform tests on automated job flow with users based on user requests Perform remote console management Monitor system messages and batch jobs Ensure failure jobs are properly logged with the IT Service Management system Call relevant support according to the nature of the incidents Re-run failure jobs after support fixes the problem Job Requirements Degree in Computer Science, Information Technology or related disciplines A minimum of 4 years' experience in IT Service Management Center A minimum of 2 years' experience in Windows 2003 and 2012 server administration Leading team with shift duties Solid working experience in Windows AD and cluster administration Knowledge of AIX, Linux, IBM Tivoli, IBM MQ, IBM TSM, Symantec Net Backup/Backup Exec is preferred Knowledge of Networking and Firewall, Storage, SAN Switch, Load balance, ISO, ITILA good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills Good command of spoken and written English and Chinese Additional Requirements Holder of Higher Diploma or above, candidates who studied IT-related subjects are highly preferred Possess basic operation knowledge in Windows and basic PC Skills Knowledge of Unix / Network is preferred Shift duty is required#J-18808-Ljbffr