Assistant General Manager

1 week ago

Central And Western District, Hong Kong SAR China Kai Tak Sports Park Full time
Assistant General Manager - Safety & Security

Hong Kong, Hong Kong Safety & Security (Management)About the job Assistant General Manager - Safety & Security

Department : Safety & SecurityReports to : General Manager - Safety & SecurityRole IntroductionThe incumbent will be responsible for assisting the General Manager - Safety & Security in managing all aspects of safety and security throughout the Kai Tak Sports Park, including day-to-day operations and events. Provide direction and supervision to ensure the physical safety and security of the public, guests, visitors, employees, contractors (stakeholders), and assets.Key ResponsibilitiesAdvise the General Manager - Safety & Security on all safety and security related issues at all times.Assist the General Manager - Safety & Security in controlling operational safety and security management issues on event days.Work with local Police, emergency services, Government stakeholders, and the Senior Management Team of KTSP to provide a safe and secure environment for all stakeholders.Draft, implement, and review safety and security policies and Standard Operating Procedures to protect the reputation and minimize KTSP's exposures to losses.Oversee all safety and security activities to ensure the highest possible level of safety, security, and comfort for all stakeholders.Develop strategies and plans for command and control for non-event days, event days, and emergencies.Ensure responsibilities for safety and security are clear and that there are no gaps in the demarcation of public safety and security.Exemplify a customer service philosophy and public relations approach to all duties.Serve as the liaison with all emergency services and law enforcement agencies.Manage and oversee the operational requirements of safety and security, including budgets.Manage investigations related to safety and security incidents.Coordinate with Risk Management to identify, control, and rectify all safety and liability exposures.Serve as liaison with tour production managers, event organizers, and private security firms regarding safety and security at KTSP.Review, approve, and modify the ticketing manifest for each event to ensure compliance with KTSP safety standards.Review, approve, and modify event security contractor security plans.Ensure proper training and development programs for safety and security staff.Operate all in-house security systems and programs.Lead the workplace Health and Safety Department for KTSP.Assist in the development and enforcement of policies related to accident control and Health & Safety regulations.Coordinate with parking management to deliver efficient parking schemes.Work with traffic and logistics teams to develop SOPs that optimize daily operations.Perform other work-related duties as assigned on non-event days.RequirementsBachelor's Degree in Criminal Justice/Public Safety/Risk Management preferred.Qualifications to at least NVQ Level 4 in event management, plus spectator management preferred.Minimum of ten (10) years of progressively responsible management experience in security or law enforcement.Knowledge of the Guide to Safety at Sports Grounds and related publications.Knowledge of the Purple Guide published by the Events Industry Forum in the UK is preferred.Holder of valid Security Personnel Permit.Holder of valid Hong Kong driving license code No. 1 & 2, Certified First-Aider, AED Certificate holder preferred.Sound knowledge of First Aid, Fire Fighting Systems, Security Systems, and computer knowledge are essential.Solid knowledge of crowd management and public assembly venue security and safety services.Relevant crowd management experience dealing with gatherings of greater than 25,000 people preferred.Extensive knowledge of local and national laws and regulations affecting safety and security operations.Sound knowledge of workplace Health and Safety regulations in Hong Kong.Superior customer service and problem-solving skills.Prior experience and network with local officials and law enforcement preferred.Excellent verbal and written communication skills, as well as skills in personnel management and interpersonal relations.Good command of English and Chinese in both speaking and writing; Mandarin proficiency is an advantage.Ability to prioritize tasks and lead a diverse workforce.Full-time

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