Associate Technical Support Engineer

3 weeks ago

Central And Western District, Hong Kong SAR China SAS Full time
Associate Technical Support Engineer - Emerging Career Rotational ProgramNice to meet youWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.What we doWe believe that great ideas can come from anywhere. We build software for the world's most talented thinkers, which means that we need to push boundaries daily. At SAS, you'll be encouraged to use your imagination and constantly try new things.On day one, you will be a valued part of our Technical Support team. You will collaborate with some of the best minds in Technical Support and will be mentored by people who have a passion to share their knowledge. You will never stop learning and will be encouraged to bring your best to work every day.To prepare you for an opportunity with the SAS Global Technical Support Division, SAS invests in your curiosity by providing you an intensive technical training program. The Technical Support 12-month program provides training in core SAS technology areas with rotations across various teams. You'll learn to support SAS software to meet the complex computing and analytic needs of our customers. During the program, key stakeholders provide guidance, coaching, and expert feedback. You will also have an opportunity to achieve professional SAS certifications. To enable your successful transition to the Global Technical Support Team, we will provide training and best practices on how to communicate effectively with our customers.Here's what we're looking for. Could this be you?A passionate problem solverSomeone deeply curious about technology and how things workA highly creative person, with excellent research skillsSomeone ready to tackle difficult challengesService-minded individual who is able to deliver excellent customer service with confidenceA person who is willing to ask for help and share knowledgeOur promise to you: You will want to run—not walk—to work every dayUpon completion of the training program, your regular activities will include the following:Provide support, troubleshooting, prioritizing, diagnosing, and managing customer-reported problems, including writing thorough, detailed problem descriptionsEvaluate, set, and manage internal and external expectations, including escalation activities and communications. This activity is often under pressure where decisions have a significant business impact for SAS and customersCommunicating with customers by phone, email, and Microsoft Teams while troubleshooting the problemLearning and using knowledge of complex interactions between multiple SAS system components and third-party products to help diagnose and resolve software problems. Might replicate customer environments to reproduce and debug problemsRequired QualificationsBachelor's degree or equivalent combination of education, training, and relevant experienceFluent in EnglishAcademic or work experience with computer programming or demonstrated aptitude for picking up new technologiesApplicants with up to 3 years of experience will be consideredReal passion for collaborating with colleagues to build technical solutions to solve tough problemsYou must have strong experience with at least one of the following operating systems, but be familiar with all of them: Windows, UNIX, or LinuxExcellent analytical, problem solving, and troubleshooting skills, including the ability to communicate with users with various technical backgroundsEffectively communicate and work across departments within Technical Support to solve a problemDetermine software circumventions when fixes are not feasibleHave a real passion for software support, as demonstrated by previous internships, work experience, projects, or publicationsYou're curious, passionate, authentic and accountable. These are our values and influence everything we doLast but not least, you need to be articulate. That means you can write an email with perfect spelling and grammar, be able to speak confidently and professionally, and be a rock star with summarizing complex solutions to customers in plain, readable English.Preferred QualificationsExperience with SAS SoftwareKnowledge in Cloud Platforms and ServicesUnderstanding of Kubernetes for container orchestration and management and/or containerization technologiesFamiliarity with Database Management SystemsDiverse and InclusiveAt SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.

#J-18808-Ljbffr

  • Technical Support Engineer

    2 weeks ago

    Central And Western District, Hong Kong SAR China Hiredly X Full time

    This job is a Technical Support Engineer in Hong Kong. You might like this job because you troubleshoot software and hardware issues, work on network operations, and collaborate with internal teams to solve technical problems efficiently.ResponsibilitiesMaintain, diagnose and troubleshoot software and hardware problems.Perform daily operations of network and...

  • Support engineer

    2 weeks ago

    Central And Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Support Engineer / Supervisor I / Technical Officer-Infrastructure Maintenance Team (Civil) (Ref: 2500003 N)Responsibilities Plan, organise and supervise the day-to-day maintenance works / capital, revenue and maintenance projects carried out by direct staff, contractor staff and term labours to ensure railway civil assets and the...

  • Engineer / technical officer (aviation)

    3 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading IT & Engineering solutions company Job Description Senior Technical Officer / Technical Officer (Civil Aviation Engineering)Responsibilities: Assist in planning, organizing and performing technical operations, maintenance/repair and project works for air traffic control (ATC), airport related systems or electronic/IT equipment/systems and its...

  • B1 licensed engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China VHR Global Technical Recruitment Full time

    Licensed Engineer (EASA B1/B2 - Bombardier Type Rated)Location: Hong Kong Role: Permanent About the Role: VHR is partnering with a leading aviation client to recruit an experienced Licensed Engineer to join their dynamic team in Hong Kong. This is an incredible opportunity to work with Bombardier aircraft in a cutting-edge environment, supporting exciting...

  • Technical engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China JC Executive Search Full time

    Job Responsibilities: Responsible for regular electrical services within properties Provide technical contingency advice when dealing with emergency breakdown Support implementation of maintenance programme and ensure all electrical operating conditions are sound Review and maintain all the standard operating guidelines and procedures manual Monitor work...

  • Technical Engineer

    2 weeks ago

    Central And Western District, Hong Kong SAR China JC Executive Search Full time

    Job Responsibilities:Responsible for regular electrical services within propertiesProvide technical contingency advice when dealing with emergency breakdownSupport implementation of maintenance programme and ensure all electrical operating conditions are soundReview and maintain all the standard operating guidelines and procedures manualMonitor work progress...

  • IT Technical Support

    2 weeks ago

    Central And Western District, Hong Kong SAR China 博賢集團 CTI Group Full time

    IT Technical Support / Helpdesk Support (Senior/ Junior)4 days ago Be among the first 25 applicantsJob Responsibilities:Handle IT helpdesk requests.Provide technical support for hardware and software issues via phone, in-person, or remotely.Ensure all IT incidents and user requests are properly logged, responded to, and escalated.Install, configure, and...

  • Support Engineer

    2 weeks ago

    Central And Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Support Engineer / Technical Officer / Supervisor I (Asset Replacement Management – Power Distribution) (Ref: 25000038)ResponsibilitiesSupervise a team of technical staff or contractor to carry out high voltage and low voltage asset replacement works, testing and commissioning.Take daily site inspection records of project progress, work...

  • Technical Applications Specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Grifols, S.A Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • It deskside support engineer

    3 weeks ago

    Central And Western District, Hong Kong SAR China KYOCERA Document Solutions Hong Kong Limited Full time

    Job Title: IT Deskside Support Engineer Job Descriptions: The IT Deskside Support Engineer is responsible for installing, configuring, maintaining, and troubleshooting computers and related equipment within the company. The candidate needs to provide efficient technical support to employees and ensure the smooth operation of the desktop environment. Key...

  • Technical business analyst, leading financial institute

    3 weeks ago

    Central And Western District, Hong Kong SAR China Pinpoint Asia Full time

    Technical Business Analyst, Leading Financial Institute Our client, a leading financial institute, is seeking a highly skilled and motivated technical business analyst to join our dynamic IT team. In this role, you will be responsible for ensuring the optimal performance and reliability of our cloud infrastructure while supporting our global operations. The...

  • Associate consultant

    3 weeks ago

    Central And Western District, Hong Kong SAR China Marketing Management Analytics, Inc. Full time

    Associate Consultants form the backbone of the Ipsos Strategy3 project execution teams. As Associate Consultants, you are integral for executing and guiding project execution and fieldwork. The Associate Consultants will be involved in industry research projects led by senior members of the Ipsos Strategy3 Team. Key Responsibilities: Conducting research...

  • Technical Market Data Services Engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China Pico Full time

    Pico is currently seeking candidates for our open Technical Market Data Services position. Redline's Technical Account Management team comprises customer-facing solution architects who provide technical advisory, ad hoc onsite consulting, and hands-on technical expertise to help customers derive the full value of Redline's product offerings. Preferred...

  • Technical Support Engineer

    2 hours ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Required Skills and Qualifications:Holding a Higher Diploma in Information Technology or related fields is essential for this role.A minimum of 1 year of relevant experience in computer operations and support is required, preferably with experience in AIX, LINUX, and Windows system platforms.Familiarity with IBM Mainframe (Z/OS, JCL, CLIST, TSO) is an...

  • Software r&d engineer

    2 weeks ago

    Central And Western District, Hong Kong SAR China Hi-Think Technology International Limited Full time

    Hi-Think Technology International Limited Hong Kong SAROn-site Full Time 3 - 5 Year Associate Job Responsibilities: Responsible for the design, research, development, and testing of software products and solutions to ensure that customer needs are met; Responsible for in-depth research, analysis and program design communication of customer needs to ensure...

  • Technical support manager

    2 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading IT consultancy in cloud computing solutions Job Description Provide tier-1 support to end users Maintain and develop good support/helpdesk practices for customers Maintain the customer support database Act as the key subject owner for different customers, assisting them with open issues or requests Coordinate projects for various customers...

  • Network Engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Client Description:Leading telecom carrier and IT solutions companyJob Description:ResponsibilitiesPerform network implementation, provisioning and commissioningConduct configuration change, documentation and provide maintenance support for customer's infrastructure and systemProvide technical support and troubleshooting for ICT integrated solution including...

  • System engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China Nicoll Curtin Full time

    System Engineer - Electronic Trading Systems We are seeking a highly skilled System Engineer to join our client, a Tier 1 Global Investment Bank on a 12 months' contract with the potential to extend. The role involves providing critical support for large-scale, distributed systems, ensuring the seamless operation of the Equities trading business. The ideal...

  • System engineer/ system specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China ManpowerGroup Hong Kong Full time

    Our client is a leading telecommunications provider that provides IT services, including digital, technology, consulting, and operations services. Responsibilities: Provide system administration and technical support in Windows/Linux platforms Responsible for daily system administration and problem troubleshooting Perform software upgrades, system patching...

  • Support Engineer/Railway Protection Inspector/Technical Officer-Infrastructure Maintenance Team

    2 weeks ago

    Central And Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Support Engineer/Railway Protection Inspector/Technical Officer-Infrastructure Maintenance Team (Railway Protection) (Ref: 2500003T)ResponsibilitiesConduct regular inspection at the construction sites within the railway protection areas to ensure that railway structures and installation are adequately protected.Assist engineer to review...