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Technical Support Manager

4 weeks ago

Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Leading IT consultancy in cloud computing solutionsJob Description

Provide tier-1 support to end usersMaintain and develop good support/helpdesk practices for customersMaintain the customer support databaseAct as the key subject owner for different customers, assisting them with open issues or requestsCoordinate projects for various customersContinuously develop the support and managed service teamServe as an interface among Presales, Postsales, and End-UsersMaintain an in-depth knowledge of current market trends, new technologies, and consumer demandsPerform ad hoc duties as assignedJob Requirements

University Graduate / Higher Diploma holder in Computer Science, Information Technology, or related discipline5 years or more of working experience in System Integration or relevant experience in providing helpdesk and tier-1 support servicesStrong technical background with an innovative and curious mindsetExperience in support team establishment and the Support Development life cycle and processes is essentialWillingness to learn new technologies and strong problem-solving skillsGood interpersonal and communication skills; fluency in Chinese is required, proficiency in English is an advantageAdditional Preferred Qualifications

Good understanding of support workflows for various vendorsTechnical knowledge of Virtualization, Server, SAN Storage, and Backup SolutionsStorage knowledge of any one of Dell/EMC, NetApp, HPE, IBM, etc.Server knowledge of any one of HPE, Dell/EMC, Lenovo, etc.Virtualization knowledge of any of Hyper-V, VMware, CitrixBackup knowledge of EMC, Veeam, Commvault, Veritas

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