Trade Operations Assistant

To pre-process, check, and process trade transactions of specific countries efficiently and accurately.To fully observe the laid down procedures and service standards when completing the transactions.To handle customer inquiries and instructions.Overall Responsibilities:

Processing transactions in Trade Port prescribed products accurately and efficiently in accordance with customer instructions and the bank's operational instructions to protect both the customers' and Bank's interests.Pre-process trade transactions according to the laid down procedures and standards of service.Understand fully the Service Level Agreement (SLA) offered to customers signed between the Country Processing Centre (CPC) and Global Business Services (GBS), giving full support to achieving it.Build good relationships with all internal customers, i.e., good teamwork within the country team/unit.Make efforts to continue improving personal product knowledge, to acquire multi-product processing skills.Make efforts to improve personal productivity and output level to achieve established standards.Help train junior staff on technical and operational skills.Understand the risks associated with Products Processing and ensure that they are minimized.Understand the Bank's operational risk standards underlying operating processes and follow them carefully.Maintain good customer relationships by responding promptly, accurately, and courteously to inquiries or requests for advice related to new or outstanding transactions.Strictly comply with:

Bank policies and proceduresOperational procedures/guidelinesAnti-Money Laundering and Sanctions procedures, particularly reporting any suspicious activity as per current guidelines.Key Relationships:

Internal

Department membersProcessing HubsCustomer Service GroupOverseas Group OfficesExternal

ClientsService ProvidersBusiness

Responsibilities related to the delivery of business and/or financial objectives, including awareness and understanding of the wider business, economic, and market environment in which the Group operates.Processes

Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition.People & Talent

Lead by example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles.Employ, engage, and retain high-quality people, with succession planning for critical roles.Review team structure/capacity plans.Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.Identify, assess, monitor, control, and mitigate risks to the Group, and understand the main risks facing the Group.Governance

Assess the effectiveness of the Group's arrangements to deliver effective governance, oversight, and controls in the business, and oversee changes in these areas.Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.Lead to achieve the outcomes set out in the Bank's Conduct Principles.Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.Key Stakeholders

Manage responsibilities associated with stakeholders e.g., regulators, other bank teams.Qualification

Comprehensive knowledge of trade documentation and shipping products.All-around banking knowledge with understanding of credit control principles.Wide-ranging powers of judgment required to protect both customers' and Bank's interests.Soft Skills

Sound PC/MS Office skills.Good interpersonal and communication skills.Self-motivated, able to manage multiple tasks and work under pressure.Other Preference

Passion for identifying and driving new operational improvement opportunities.Job holders should follow other job duties and responsibilities assigned by line management from time to time.Role Specific Technical Competencies

Business facilitationBusiness PartneringProcess ManagementManage ChangeService Delivery and OperationsProducts + ProcessesBusiness Governance and SupportGood understanding of trade operation knowledge including Letter of Credit operations and UCP rules.Good command of both written and spoken English and Chinese.Good understanding of trade-related compliance checks.About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working

options based around home and office locations, with flexible working patterns.Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.Being part of an inclusive and values-driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.

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