Food & Beverage Operations Manager

4 weeks ago

Central And Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time
Mandarin Oriental, Hong Kong is looking for a Food & Beverage Operations Manager to join our Food & Beverage team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. This legendary hotel is the epitome of contemporary luxury combined with Oriental heritage.About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Division in Hong Kong, the Food & Beverage Operations Manager is responsible for overseeing and maximizing the guest experience, quality standards and business performance of our Food & Beverage outlets. The Food & Beverage Operations Manager reports to Director of Food & Beverage.As the Food & Beverage Operations Manager, you will be responsible for the following duties:

Supervise the day-to-day operation of the Food and Beverage outlets.Assist the Director of Food and Beverage in controlling and analyzing ongoing aspects including guest satisfaction, merchandising and marketing, operating costs, sanitation, cleanliness and hygiene, Legendary Quality Experience, colleague satisfaction and wellbeing.Ensure training is carried out for all Food and Beverage personnel in order to maintain and upgrade our legendary service standards.Assist in the preparation of the Hotel's strategy plan, annual marketing plan, goal program and budgeting for the Food and Beverage department.Plan promotions and activities, and menu implementations according to the marketing plan.Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations.Cooperate with and drive forward the implementations of Mandarin Oriental Legendary Service Training in all Food and Beverage outlets through close follow up with outlet Managers.Conduct inspections of kitchens and restaurants with follow-ups.Handle guest comments and complaints and take swift corrective action.Perform any other reasonable duties as required by the division head from time to time.As the Food & Beverage Operations Manager, we expect from you:

At least 3 years' experience in similar capacity, preferably with luxury hotel experience.Excellent managerial and interpersonal skills.Passion in customer service and hospitality industry.Able to work under pressure.International exposure will be an advantage.Fluent in English, knowledge of other languages is a plus.Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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