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Service Delivery Manager

4 weeks ago

Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Leading telecom carrier and IT solutions companyJob Description

Maintaining strong customer relationships and improving our services to maintain customer satisfaction.Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without sacrificing customer satisfaction.Assessing customer feedback and using your creativity to establish, improve, and refine services.Remaining organized and meeting deadlines.Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.Job Requirements

Bachelor degree in IT-related field.Experience in customer service, leadership, and logistics may be advantageous.Good computer skills and the ability to use business support software.Strong customer service, project management, and quality control skills.Good resource planning skills.Excellent leadership and customer service skills.Strong teamwork skills and attention to detail.ITIL certification is a must.Demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.

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