Service Delivery Lead
2 weeks ago
IT – Application Modernization & MaintenanceKey ResponsibilitiesProject Delivery, Solution Design, and Implementation (60%)Technical Leadership:
Lead the strategy and direction of the technical solution, working closely with offshore resources.Project Management:
Oversee project development to ensure successful system implementation within the agreed timeline and budget.Collaboration:
Work with business users and analysts to understand requirements related to business logic, validation, and processes.Feasibility & Solution Design:
Conduct feasibility studies, design solutions, and evaluate them.Documentation & Tracking:
Ensure the project deliverables are met on time and review specifications for business alignment. Assist with project documentation like schedules, status reports, and rollout plans.Quality Assurance:
Conduct code and SIT reviews to ensure high-quality deliverables.Vendor Management and Support (25%)Cost Management:
Ensure cost-effective implementation.Technical Support:
Analyze and resolve technical issues, providing advice for solutions.End User Support:
Handle inquiries and provide technical assistance to end users.Other Responsibilities (15%)Compliance & Standards:
Ensure deliverables meet AIA HK standards for architecture, security, and infrastructure.Additional Duties:
Perform any other tasks as assigned by managers to meet project objectives.Financial and Non-Financial MeasuresKey Metrics:
Adherence to deadlines, accuracy of work, user feedback, system availability, and problem-solving skills.Communication RequirementsInternal (80%)Regular discussions with users and stakeholders about requirements, design approaches, and testing.Present IT solutions to users and coordinate progress updates with the team.External (20%)Meetings with external partners, vendors, and business partners for operational IT matters.Education & ExperienceDegree:
University/College graduate in Computing/IT or a related discipline.Experience:Minimum of 8 years of relevant working experience.At least 3 years in the insurance industry (preferably with knowledge in claims operations).At least 2 years of experience in a supervisory role leading a development team.Specific SkillsSystem Development Life Cycle:
Strong understanding of all phases of SDLC.Technical Expertise:
Full-stack experience, including ReactJS, Java EE, Spring Cloud, and Drool frameworks.Cloud Technology:
Experience with Azure Cloud technology is a plus.Agile Methodologies:
Experience working in an agile environment with Scrum/Kanban is required.Seniority Level
Mid-Senior levelEmployment Type
Full-timeJob Function
Information TechnologyIndustries:
Insurance and Financial Services
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