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KYC New Client Onboarding Case Lead

4 weeks ago


Central And Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time
ResponsibilitiesPrimary Objectives:Prioritization of requests and leading prioritization meetings with dedicated representatives from each business lineHelp the client/sales to understand SG’s KYC requirements and provide additional rationale as to why certain documents are being requestedEnsure the relevance, quality, and accuracy of main client description and categorization attributes in SGCIB and SG Group client databasesTake responsibility for the proper management of KYC files and client records in the information systemsUse strong communication skills (verbal and written) to onboard new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure. Manage communication & updates between all key stakeholdersEnsure weekly productivity targets are met while quality remains at the highest standardsThe Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the businessCentral point of contact for external Clients and internal stakeholdersOwnership of the case from the point of documents collection to validationThe case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysisAdvisory role for all BLs and ClientsUnderstand profitability and urgency and challenge the non-standard requestsProvide transparency, report incidents and escalate blocking or complex cases to front office or Compliance with expected action plansMajor Accountabilities/Principal Responsibilities:Collect documentation from Clients and provide guidance and supportSet regular meetings with key Clients for follow-upManage business priorities while at the same time providing transparency and visibilityLead performance meetings with internal Onboarding stakeholders and businessProduction of dashboards on a regular basis to inform all stakeholders on the status of their onboardingProduce reports for follow-up, pipeline management, and KPI monitoringAssist in managing a dedicated mailbox for the onboarding processProvide cross coverage on all team functionsProvide assistance and expertise to FO and Clients on the client onboarding processComply with all Risk and regulatory obligations where relevantParticipate in key projects linked to onboarding4-eye check & validation of KYC files to ensure that it is in line with policy and procedureProfile required:Client-facing skills – ability to speak to the client on a regular basis and provide accurate and efficient informationAbility to explain clearly to the client the requirements for the client onboarding processAbility to understand the client structure and the structure of a financial transactionUnderstanding of key issues in relation to AML risk, ability to identify relevant sources of informationStrong interest in learning local AML/KYC regulatory and compliance mattersStrong interest in KYC or client onboarding roles in a broker or investment bank environmentAnalytical skills and the ability to work autonomouslyAbility to work under pressure and handle difficult conversationsDemonstrated ability to prioritize and work within tight and changeable timeframesAbility to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high priority cases vs the standard onesAbility to build and cultivate good working relationships with Business Lines and ClientsGood interpersonal and communication skills, sense of service, and flexibility are essential requirementsThe position requires effectiveness, team spirit, and an ability to work in a fast-paced and demanding environmentTransversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantageEagerness to learn and to keep abreast of AML/KYC latest issues and requirementsFluent in written and spoken English, Mandarin, Cantonese. Other languages are a plusComfortable to work in an international, multi-cultural environment and teamQualifications:Graduate with Bachelor, master's in business, or related disciplines.Proficiency in spoken and written Chinese (Mandarin) will be an advantageSome work experience in AML/KYC Due Diligence will be an advantageBehavioral Skills:Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my positionTeam Spirit - Open mindset: I listen and share my views and my expertise in an open modeCommitment - Care: I demonstrate consideration for othersResponsibility - Risk awareness: I am constantly on the lookout for risksResponsibility - Accountability: I make decisions in my scope of responsibilitiesClient - Risk: I strive to satisfy clients while taking into account risks for the companyWhy join us:Business insight:At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit, and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.Diversity, Equity & Inclusion (DE&I):Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.Our vision:Engaged workforce that is demographically diverse in a way that reflects the communities in which we operateInclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talentsEngage our community and marketplace, and position the organization to meet the needs of all its clientsCheck out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/Department Description:The Client Lifecycle Intelligence and Digital (‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:(KYC) KYC due diligence for both onboarding and periodic reviews(RRD) Management of client reference & regulatory data(COO) Project management

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