Spa & Fitness Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China W Hong Kong Full time
Direct message the job poster from W Hong KongAssistant Human Resources Manager at The Ritz-Carlton, Hong Kong and W Hong Kong

The Spa & Fitness Manager is responsible for, but not limited to, overseeing the spa and fitness team. In addition, the role involves maintaining a high level of service and overseeing all operating aspects of the Spa and Fitness facility.Role DescriptionsUphold the company philosophy through Guest Experience Index and Service Commitment.Maintain a friendly attitude and fulfill responsibilities as assigned.Sign monthly training plans and conduct retail training for staff.Ensure Wellness Supervisors teach necessary standards to staff.Follow accounting procedures, assist with budget compilation, and conduct monthly inventory.Manage spa reception, relaxation areas, and ensure efficient bookings.Address guest complaints and manage event coordination.Document staff discipline and conduct interviews for spa roles.Follow up on maintenance issues and conduct monthly walkthroughs.Attend daily briefings, conduct staff meetings, and prepare meeting agendas and minutes.Manage guest supplies and meet with vendors for competitive rates.Attend sales calls and assist in developing marketing strategies.Oversee operations and guest interactions in Bliss, FIT, and WET.Adhere to health and safety policies and procedures.Job RequirementsAt least 5 years working experience with a minimum of 1 year in related industries (Spa General).Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Customer Service, Health Care Provider, and ManagementIndustries

Hospitality and Wellness and Fitness Services

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