Assistant Manager | ITSM | ServiceNow | 50K

1 month ago


Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

about the company.

Our client is a reputable company based in Hong Kong. They are currently seeking an experienced IT Manager specializing in IT helpdesk/service desk with team-leading experience to join their dynamic team.

about the job.

  • Oversee IT service management, managing the ticketing system and ensure timely and efficient handling of support requests
  • Work closely with end users and manage service delivery and change management to meet SLA
  • Provide technical assistance and support to end-users, resolving issues and escalating as needed
  • Properly document and track IT support requests
  • Manage the IT support ticketing system, ensuring proper assignment and resolution within designated timeframes
  • Involved in testing and troubleshooting of Windows/Mac operating systems
  • First point of contact for senior stakeholders/VIPs seeking technical assistanc

    skills & experiences required.

    • Bachelor Degree or above in Computer Science/Information Technology or a related discipline
    • Minimum 7-10 years of experience in IT service management/incident management/operation/change management, with 2 years of experience in a leadership or management role
    • Strong experience in IT service management/ticketing systems administration is a must (ServiceNow is preferable)
    • Prior experience in Microsoft Products (such as O356, Active Directory/Azure AD, SharePoint, etc.), virtualization, backup solutions, inventory management, etc.
    • Good understanding of networking, switches, routers and firewalls, computer desktops, mobile devices, etc.
    • Strong analytical and problem-solving skills
    • Good communication skills with proficiency in written and spoken both Chinese and English is a must

      If youâre interested in this exciting opportunity please donât delay and click APPLY NOW; or for more information, you can reach out to Kelvin Chu at kelvin.chu@randstad.com.hk

      skills

      no additional skills required

      qualifications

      no additional qualifications required

      education

      Bachelor Degree



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