Customer Success Specialist
Found in: beBee S HK - 3 weeks ago
Job Summary:Â Â
This Customer Success Specialist is to manager Complete Customer Lifecylce Journey in a SaaS business, from landing a customer to use the product, to make him aware of product usage, explore for any expansion possibilities & mainly ensure on-time renewal before contract expiry. This role will be responsible to drive consistent growth in renewal rates with all tools supported by Datech Portal & platform capabilities.
Principal Responsibilities:
Do High Touch & Low Touch with varied customer segments.
Able to speak to End User for product adoption, usage & any issue to sort out.
Ensure Renewal Base for particular quarter is intact & next Qtr Base
Do customer profiling on renewals before customer / partner calling.
Sorting potential renewal base w.r.t partners, seats, products & renewal period
Reach to right partner audience..
Do follow up on renewal order with partners & reach customer if required.
Share it with Sales / Partner Teams
Share weekly & monthly forecast on renewal closures.
If any issue, get it resolved with Datech Sales Teams, Partner Teams & Vendors.
Follow up on conversion & closure of renewal opportunity.
Identifying prospective customer contact for new subscription contract
Reach to right customer user for the usage.
Do understand from customer if deployment is done & if there is any issue (withing in 15 days)
If any issue, get it resolved with internal sales team support.
Follow up on usage, product training if required & if customer is able to adopt the product in his environment.
Knowledge and Skills:
Degree holder with minimum 3+ years of inside sales or relevant experience on Customer Success in SaaS Product
Ability to do partner & customer calling is mandatory.
Customer-oriented with positive attitude
Good communication & interpersonal skills
Willingness to acquire new skills/ product knowledge.
Team player and independent worker
IT Savvy
Donât meet every single requirement? Apply anyway.
At TD SYNNEX, weâre proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youâre excited about working for our company and believe youâre a good fit for this role, we encourage you to apply. You may be exactly the person weâre looking for
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