Assistant Manager, Broker Services

Found in: beBee jobs HK - 2 weeks ago

Kwun Tong, Hong Kong SAR China The Cigna Group Full time
The job profile for this position is Broker Relations Supervisor, which is a Band 3 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Job Responsibilities

  • Provides strong, dynamic leadership that mentors, develops and guides team members to efficiently leverage the value of every enquiry for turning brokers become advocates of Cigna Healthcare Hong Kong;
  • Establish policies and procedures, to promote good governance while maintaining good broker relation;
  • Ensure an effective and efficient pipeline management processes established to the team and to ensure all new business cases are followed & implemented accurately and in a professional manner;
  • Drive continuous improvement on brokers experience;
  • Support Broker Contact Strategy for assigned book of business to develop and maintain relationships with brokers and clients;
  • Handle brokers' escalated enquiries & complaints, and solving problems using independent judgment and ensuring satisfaction. Identify improvements to prevent issues from re-occurring;
  • Provide regular training to staff to meet performance expectations. Ensure effective staffing and resource utilization to meet the needs of BAU & Projects;
  • Be a backup to address brokers' enquiries on global medical plans
  • Maintain knowledge of all systems, products, programs, services, benefits and utilize this knowledge in effective resolution of broker and customer issues regarding the quote and buy process;
  • Own broker portal utilization and action on broker feedback for driving better broker journey
  • Manage ad-hoc projects and duties;
  • Be a liaison among the team and internal departments and to the brokers;
  • Prepare monthly management report and ad-hoc report for management.

Experience/ Knowledge, Education and Other Requirements

  • University education with minimum 5 years' working experience in broker support functions
  • 4 years in supervision experience
  • IIQE Paper 1,2,3 required
  • Solid experience to work with Sales/Brokerage
  • Health insurance background preferred
  • Self-motivated and able to manage priorities in meeting tight deadlines
  • Detailed oriented, organized and able to work independently
  • Excellent communication skills in both written and spoken English and Chinese
  • Solid knowledge of Microsoft applications including Word, Excel, PowerPoint and Outlook
  • Strong communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
  • Ability to manage multiple and divergent priorities and deadlines, work independently and proactively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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