Test Manager

Test Manager

Qualification:

Responsibility:

Project Proposal:

• Gather requirements from the Business Analyst to understand the client's requirements and the required skill sets.

• Analyze the time and effort required based on the initial estimation submitted by the Test Analyst.

• Seek review inputs on resourcing and estimation from the Test Manager.

• Create case studies to highlight experience / credentials for the proposals.

• Address clients' queries in partnership with the BD team.

• Understand architecture design and peak volume transfer.

• Identify and assess different tools and propose the tool that matches with the clients' requirements in collaboration with the Project Manager.

Knowledge Transition:

• Gather inputs from the business analyst and development team to understand technology, business requirements, test data requirements and application.

• Seek review inputs on reverse KT document from the client.

• Participate in KT session in case of new tools and technologies.

• Participate in the client meeting to understand the requirement.

• Design KT plan (that includes KT scope, schedule, and deliverables like reverse KT document) and share the same with the customer.

• Provide training to the associates as a part of reverse KT.

• Create portals to upload customer details, application and testing artefacts.

• Seek signoff on the requirement document (eg SRD) in coordination with different stakeholders (Development Team Lead, Business Sponsors, Technology lead, Project Manager, BA, Requirement Analyst).

• Create ROM (rough order magnitude) estimation to understand feasibility of the requirement.

• Support the Test Manager in performing high level impact analysis.

• Only For Onsite Coordinator: Provide support to BA at client side for identification/documentation of the requirements based on the experience.

Test Requirement Study:

• Understand and analyze the requirements (from the requirement document) to identify the testable requirements.

• Prioritize the requirements based on the time required.

• Create the traceability matrix.

• Create requirement query tracker (or clarification document) to track any clarification.

• Identify gaps in the requirements and take actions to close the same.

• Create ambiguity document (or clarification document) to track any clarification.

• Monitor the defects logged at the requirement stage.

• Identify gaps in the requirements and take actions to close the same.

• If requested, identify and document the test data requirement for the complicated projects.

• Review test data, screen flow documents etc Evaluate and identify various tools to aid test execution based on the understanding of the requirement.

Test Planning:

• Create the test strategy (that includes release date, type of testing, scope of the project, detail explanation of particular release, risk, critical defects) for small and medium projects.

• Seek review from the onsite team and seek sign off from the client on the same.

• Create/Review test plans (covering scope, risk, responsibility, timelines, resource (Man /Machine), deployment, exit/entry criteria etc).

• Identify the skill sets required and resources for the project.

• Seek review inputs from different stakeholders (Business Sponsors, Development Leads, Business Analyst, Project Managers).

• Seek sign off from the client on the same.

• Review/Create detailed estimate based on the scope and understanding of requirements.

• Communicate testing phase timelines to the team and seek approval from the Project Manager.

• Design an incident process in case of any environmental outage.

Test Design, Development & Execeution:

• Review the test scenarios and seek review as required.

• Track the root cause of the review comments and take actions to resolve them.

• Review the test cases and traceability matrix to ensure total coverage of requirements.

• Identify & create Test data required for the testing activity.

• Perform System test Execution.

• Track the downtime and report the same to the client.

• Review the test results and clarify doubts/query raised by team during execution.

• Review the defects logged by team and assign it to the right owner.

• Support the team/ client in conducting UAT/BUT if applicable.

• Perform sanity testing to ensure system readiness for testing.

• Upload the test cases in the QC.

• Validate readiness of the test environment for test execution.

• Prepare test lab for test execution in QC.

• Seek sign off from the client at various stages of the cycle as required.

• Monitor various builds delivered by the development team.

• Organize and conduct defect triage meeting.

• Only For Onsite Coordinator: Support Business Lead at client side to perform UAT.

• If requested identify the test data for UAT.

• Create Run Plan document that captures priority of test cases based on complexity.

• Monitor server counters (eg CPU utilization , memory utilization etc).

Process Optimization/ Improvements and Knowledge Management:

• Conduct/Coordinate training on clients' applications to ensure training for the resource.

• Periodically, assess the technical capability of resources to ensure the selected resources are up to mark.

• Organize the boot camp for new entrants.

• Coordinate with team members, to upload the relevant document in knowledge management portals and keep it updated with the latest document.

• Select the team to create knowledge artefacts (eg collaterals, reusable assets) to drive knowledge management.

• Conduct CCP training with the help of academia and share the results with clients.

• Improvise already existing processes based on the experience.

• Institutionalize systems and processes in place to implement innovation suggestion made by the team (eg adoption of Cognizant proprietary best practices / tools, process optimization like usage of tools, automation, opportunity to utilize NLR products etc).

• Identify the time and cost savings made due to adoption of the best practices.

• Document the deferred defect information that will be captured during the next release.

Project Management & Release Management:

• Review the daily deliverables and share it with the stakeholders appropriately.

• Create and share weekly status reports and daily status reports with the team/ relevant stakeholders.

• Facilitate calls between onsite and offshore teams to discuss the project status.

• Identify resources based on the estimation and required skill set.

• (Only For Maintenance/Enhancements Project) Create estimation for enhancements based on the understanding of requirement.

• Perform POCs on the tools (eg accelerators, performance enhancers ) if required.

• Coordinate with the release manager to keep abreast with the various activities in the test environment (eg build schedule) and to ensure the right components move to the production.

Audit:

• Review all deliverables to ensure Test process protocols/ internal quality processes are meticulously followed in project.

• Participate in audit at various stages to check for adherence to the CTS processes and guidelines.

• Take appropriate actions on NCs/Obs reported (if any).

Metric Analysis & Reporting:

• Prepare daily / weekly metrics / SLA reports.

• Followup with the team to ensure that all metrics have been recorded correctly and at the right frequency for the audits conducted internally.

• Identify deviations and alert Test Manager on risks.

• Report reasons for deviations.

• Provide periodic update on the metrics to the client via Daily Status Reports/Weekly Status Reports/Monthly Status Reports.

Defect Prevention/ Leakage Retrospection:

• Conduct root cause analysis of the defects (UAT, rejected/duplicate defects etc) Create test closure summary reports (covering defects passed or failed ).

• Coordinate with the stakeholders to make gono go decision based on test results and test closure summary report.

• Schedule and Conduct Retrospection meetings with the stake holders.

• Document the lessons learnt(for the next testing phase/projects).

People Management:

• Conduct goal setting, performance apprais.

Must Have Skills

• DevSecOps

• Test and Defect Management

• Manual Testing