QA and Test Analyst

3 weeks ago

Hong Kong, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a QA and Test Analyst.

Principal Responsibilities

Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile To ensure these meet customer expectations both internal and external, ensuring defects are identified before release Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements Write and review range of testing documentation Coordinate testing tasks for specific projects, progress issues and escalate where necessary Regularly review testing processes in order to identify ways to improve efficiency Plan and support validation activity for live releases of new services Coordinate activity of testers on multiple projects and provide support/coaching Establish close working relationships within WPB Channels Transformation Work collaboratively with software delivery and change delivery, Marketing and operational areas Review test documentation and provide coaching and feedback to colleagues Adoption and use of testing standards and processes Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns Adherence to mandatory objectives Alignment of activity to departmental governance Requirements Excellent knowledge and experience of the testing process Good knowledge of the digital channels, and strong awareness of customer expectations Excellent awareness of technology and the internet including browsers, operating systems and devices Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals’ roles and responsibilities Good communication skills, both written and verbal, to explain complex issues Good decision making skills to be able to evaluate importance of defects found during testing, based on impact

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