Mercer Marsh Benefits Leader, Hong Kong

Marsh McLennan Hong Kong has an exciting opportunity for a suitably experience and qualified candidate to bring their expertise, insight, and experience to a key role within a vital area of the organization.   The role will be based in Hong Kong.

Mercer Marsh Benefits Leader, Hong Kong

Mercer Marsh Benefits (MMB) is a market leader in Employee Benefits and specialized risk solutions, offering clients a broad range of insurance intermediary services, complemented by risk management advisory and consultancy services worldwide. MMB is a combination of Mercer and Marsh local offices round the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals, located in 135 countries, and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions.  Our Health and Benefits consultants work with a wide range of companies to help them assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees.  H&B consultants advise clients on best practices, financial management, compliance, communication and administration of health and benefit plans.  

Due to a recent change in the organization, we are currently seeking suitably qualified and experienced candidates to lead the MMB organization for the Hong Kong market.  Reporting to the Chief Executive Officer, Mercer Hong Kong, with a dotted line to the MMB Leader, Asia Pacific (based in Singapore), this role leads and is accountable for all aspects of the MMB Hong Kong P&L, including the sustainable growth and ongoing innovation of this key business within the Asia region.  The successful candidate will also lead complex client engagements, with accountability for revenue and profitability of client accounts and projects.  This role is a member of the Hong Kong Executive Leadership Team and is critical in driving this businessâ future growth and success through long-term business strategy, direction and focus. 

For this role, the business requires a senior executive with strong, visible and reputable leadership in the marketplace with the ability to win new business, along with the commercial acumen, knowledge and experience in the Employee Health & Benefit space in the Asia region, a deep understanding of the sector and outstanding stakeholder management.  The successful candidate will lead a team of approximately 100 staff, with significant revenue responsibility.

We will count on you to:

• Develop and execute business vision and strategy in line with overall business objectives and financial targets
• Drive growth from new business and diversification of market sectors.  Generate revenue through the acquisition of new clients, cross-selling to current clients and extending current client engagements.
• Promote and grow internal relationships and foster collaboration with key stakeholders across the organization.  Partner with Marsh Hong Kong to enhance collaboration and maximize opportunities
• Manage and grow key customer relationships and oversee the quality of customer accounts and service delivery across the business
• Determine the full scope of services provided to the client and set roles and responsibilities within the client team.  Oversee multiple project managers, ensuring the team is within budget, on time and producing work consistent with client expectations.  Clarify and resolve unique and difficult issues related to client deliverables.
• Develop and execute innovation initiatives
• Contribute to the development and implementation of business strategy through strong leadership and operational effectiveness
• Ensure all facets of operations meet bottom line & profit targets, quality standards and customer expectations
• Develop and implement market service standards and processes
• Drive operational excellence across the business through efficiencies, innovation and technology
• Contribute to the development and implementation of continuous improvement programs, consistent operational frameworks and customer focused initiatives
• Lead, motivate and develop staff to achieve the goals of the business and customer strategy and targets
• Provide significant contribution to local, regional and global leadership meetings and forums as appropriate and represent MMB Hong Kong across the organization, to clients and in the market place as an ambassador and thought leader.

What you need to have:

• At least 15 years' experience in the employeesâ benefits arena, ideally focused on Hong Kong and broader Asia markets, with a record of driving growth and retention directly with clients, especially at the executive level.  Local on-the-ground experience is preferred.
• Influencing and persuading skills with the ability to drive activities and growth across various areas of the organization.
• Proven strategic planning skills, business acumen, and a bias for action and results.
• Dedication to quality in all aspects of your work performance and client services, with a passion for excellence
• Solution focused approach and attitude
• Intellectual depth to translate concepts into reality.  Is a catalyst of ideas and change both internally and externally
• People management and leadership skills. Record of achievement in building sizeable teams to drive continued growth and success
• Excellent interpersonal and negotiation skills; a team player who naturally maintains solid working relationships with colleagues and other relevant stakeholders
• Outstanding communication style; able to effectively associate with various audiences, adapting your approach as appropriate.  Sound listening and comprehensive skills a must.
• Commitment to professionalism and providing high-level client service to exceed client expectations
• Ability to work independently with limited supervision while managing a fast-paced environment
• Strong English language capabilities.  Cantonese and/or Mandarin language capabilities are also a requirement.

What makes you stand out?  

• Strategic Leadership.  Defines, evaluates and communicates long and medium-term objectives for defined clients.  Focuses activities on the achievement of a vision or desired long term outcome. 
• Results Focused. Expertise in delivering quality and consistently strong results
• Communication and Influence.  Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate.  Displays sound listening and comprehensive skills.
• Innovation.  Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products and services. Maintains an openness to experiment with alternative approaches. 
• Collaboration. Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions.
• Decision Making.  Identifies and understands issues, problems and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probably consequences.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercerâs approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter

Marsh McLennan

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs 85,000 colleagues advise clients in 130 countries.  With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter.