support engineer

Maintain core IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware Provide onsite support for IT infrastructure and end users Investigate and troubleshooting incidents to ensure the availability of hardware, software, servers, and infrastructure during daily operations Coordinate with...

Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsTest alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues...

Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Record technical...

Company DescriptionCompany: Veolia Hong Kong Holding LimitedVeolia Hong Kong Holding Limited, part of the Veolia Group, leads in ecological transformation with innovative water, waste, and energy solutions. In 2025, Veolia served millions globally, driving sustainability with  €44.39 billion in consolidated sales.Location: FanlingJob DescriptionNetwork...

Job Summary A global investment firm is seeking a hands-on Support / Engineering Analyst to provide Level 1 to Level 3 technical support for internal users, including investment professionals and executive assistants. The role involves a combination of on-site and remote support across international locations, ensuring seamless IT operations and...

BAIN CAPITAL OVERVIEWBain Capital is a global private equity firm that manages several pools of capital including private equity, public equity, high-yield assets, and mezzanine capital with approximately $155 billion in total assets under management.  Since its inception in 1984, the firm has made private equity investments in over 175 companies, in a...

Company DescriptionVeolia Hong Kong Holding Limited, part of the Veolia Group, leads in ecological transformation with innovative water, waste, and energy solutions. In 2024, Veolia served millions globally, driving sustainability with €44.69 billion in consolidated sales.Location: FanlingJob DescriptionReporting to the IT Infrastructure Manager or Senior...

Knowledge, Skills and Abilities:• Proactive, good communication, problem-solving, planning, and organization skills• Ability to multi-task and prioritize• Basic knowledge of the end-to-end business processes in the functional areas assigned• Ability to work independently, as well as collaboratively, within a team• Problem-solving skills for...

Company: Veolia Hong Kong Holding LimitedVeolia Hong Kong Holding Limited, part of the Veolia Group, leads in ecological transformation with innovative water, waste, and energy solutions. In 2025, Veolia served millions globally, driving sustainability with €44.39 billion in consolidated sales.Company DescriptionVeolia Hong Kong Holding Limited, part of...

HK-listed photography and imaging solutions provider Job Description Provide technical support and troubleshooting on network, system, hardware, software and application systems; Provide helpdesk support and solutions to users; Perform IT equipment administration; Perform user account management and system administration; Support...

Overview DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with...

This role sits within the Stock Lending (Equities) business, directly supporting front office trading desks. The team plays a critical role in ensuring the stability and performance of systems that manage securities lending, inventory, and trade lifecycle flows. The Hong Kong team is a core part of the firm's regional platform, working closely with global...

CYCMOTOR was founded by bike and MTB enthusiasts to reinvent electric bike systems. We build high-performance drive systems that turn ordinary bicycles into powerful electric machines—trusted by riders in over 20 countries and by e-bike manufacturers worldwide. As part of CYC Technology Group https://cyc-technology.com, alongside EBMX, BONNELL, and...

What will you do?Manage after-sales repair service providers and service KPIs.Provide technical support for TV Display, Home AV, and Digital Imaging products.Support B2B projects, technical solutions/rework, and product quality improvement.Analyze service and quality data using Excel, Access, and Power BI.Conduct technical training for service partners and...

We are looking for an Onsite Support Engineer with 5–10 years of experience providing onsite field support services in Hong Kong. The role will focus on L2 support, logging tickets in the ITSM platform, responding to network monitoring alerts, and performing initial triage. Responsibilities Respond to network-monitoring alerts and perform initial...

Key Responsibilities:1. Handle customer inquiries on AR smart glasses, AI-enhanced AR platforms, and industry solutions, providing workflow frontline technical support and troubleshooting.2. Assist with on-site solution deployments (e.g., inspections, maintenance, training guidance, assembly, quality control), follow up on implementation results, and ensure...

Provide onsite support at event venues, including system setup, configuration, testing, and troubleshooting. Support pre-event and post-event activities, including inventory control, logistics coordination, and data reconciliation. Coordinate equipment and onsite infrastructure arrangements with vendors and internal teams. Application Support and...

Location: Hong Kong International Airport T2 Working hours: Shift (8 Hours or 12 Hours) Job Summary: The Software Support Engineer is responsible for providing IT operational and technical support for the Baggage Handling System (BHS) software at Hong Kong International Airport (T1). The role involves monitoring, maintaining, and troubleshooting the...

HK-listed photography and imaging solutions provider Job Description Provide technical support and troubleshooting on network, system, hardware, software and application systems; Provide helpdesk support and solutions to users; Perform IT equipment administration; Perform user account management and system administration; Support infrastructure-related...

SW8487 |09 May 2023 IT Helpdesk Support EngineerProvide IT technical advice and helpdesk support services to users on hardware, software, and networking related issues.Equipment procurement and IT contract management.Design and provide IT services trainings for user to enhance their productivity.Have a diploma or above in computer science or a related...