itil

SW8383 |18 Oct 2022 Service Support Analyst (ITIL) Responsibilities Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/ Data Monitoring Services Prepare reports on data trends and patterns Perform in-depth analysis to provide proactive insights on trending, identify underlying causes...

SW8383 |18 Oct 2022 Service Support Analyst (ITIL) Responsibilities Assist in IT Service Management, including Service Desk, Incident and Change Management, User Communication and System/ Data Monitoring Services Prepare reports on data trends and patterns Perform in-depth analysis to provide proactive insights on trending, identify underlying causes and...

A consulting firm in Hong Kong is seeking a Service Support Analyst. In this role, you'll assist in IT Service Management, focusing on incident management and data analysis. Ideal candidates have tertiary qualifications and at least 3 years of relevant experience. Familiarity with ITIL and fluency in both English and Chinese are required. This position...

Hong Kong Job Consulting is recruiting a Manager, IT Operations for a major Financial Group. The role focuses on designing, planning and leading ITIL processes, and supervising the operations team to deliver BAU and managed services.The ideal candidate will have a Bachelor's in IT, 8+ years in IT operations and strong PM skills, with ITSM tool experience and...

NTT Com Asia is seeking an experienced IT Senior Engineer to ensure stability and reliability of IT services by managing incidents and changes in a controlled manner. The role demands strong analytical skills for post-incident reviews and pre-change implementations, ITIL compliance, and cross-functional collaboration to minimize service...

A well-established public enterprise in Hong Kong is seeking a Senior Implementation Specialist to oversee IT operations, ensuring effective service management and infrastructure optimization. Candidates with less experience may be considered for a junior role. You will perform risk assessments on production changes, assist in monitoring processes, and...

Client Description Company Description: A leading integrated telecom and IT system integration solutions provider in Hong Kong, Macau, and Mainland China. The company offers a wide range of services including fixed telecommunications, mobile services, and enterprise solutions to both residential and corporate customers. Location: Kwai Chung OfficeNature:...

A software solutions provider in Hong Kong is looking for an experienced professional to manage application maintenance, adhering to defined processes and service levels. The ideal candidate should have hands-on experience with ASP.NET, C#, IIS, and SQL Database, along with a solid understanding of the ITIL framework. Fluency in both English and Chinese is...

KOS International Limited is seeking an experienced IT Service Management (ITSM) Manager to lead and enhance IT service management practices across the organisation. This role is responsible for establishing, governing and continuously improving ITSM processes to ensure stable, compliant and efficient business-as-usual operations.The successful candidate...

A software solutions provider in Hong Kong is looking for an experienced professional to manage application maintenance, adhering to defined processes and service levels. The ideal candidate should have hands-on experience with ASP.NET, C#, IIS, and SQL Database, along with a solid understanding of the ITIL framework. Fluency in both English and Chinese is...

A leading telecom solutions provider in Hong Kong is seeking an IT Service Desk Manager to oversee daily operations and ensure high user satisfaction. The role involves managing a team, driving developments in knowledge base processes, and adhering to Service Level Agreements. Candidates should possess a Bachelor’s degree in Information Technology and at...

CL Technical Services Ltd. in Hong Kong seeks an ITSM Governance Specialist to manage and improve IT service management processes based on ITIL, overseeing Incident, Change, Problem, Demand, and Configuration Management. You will administer ITSM tools (SMAX, ServiceNow), ensure compliance with policies and audit standards, support audits, and collaborate...

CL Technical Services Ltd. in Hong Kong seeks an ITSM Governance Specialist to manage and improve IT service management processes based on ITIL, overseeing Incident, Change, Problem, Demand, and Configuration Management.You will administer ITSM tools (SMAX, ServiceNow), ensure compliance with policies and audit standards, support audits, and collaborate with...

Provide 1st and 2nd level IT support including desktop-related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.Troubleshooting and resolving single-customer issues with WindowsSupporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.Using...

Lead enterprise-scale IT operations and ITIL governanceDrive data centre excellence and critical infrastructure managementAbout Our ClientOur client is a leading innovation and technology organization in Hong Kong, dedicated to fostering a vibrant ecosystem for technology companies, startups, and industry partners. With a strong focus on innovation, digital...

A leading tech firm in Hong Kong is seeking an experienced IT Helpdesk Manager to lead end-user support and drive large-scale technology initiatives. The ideal candidate has extensive knowledge of end-user technologies, strong leadership experience, and excellent analytical skills. Responsibilities include managing ITIL support models and vendor arrangements...

A leading tech firm in Hong Kong is seeking an experienced IT Helpdesk Manager to lead end-user support and drive large-scale technology initiatives. The ideal candidate has extensive knowledge of end-user technologies, strong leadership experience, and excellent analytical skills. Responsibilities include managing ITIL support models and vendor arrangements...

Liberty International Insurance Limited in Hong Kong is seeking an IT Operations Manager to lead end-to-end IT operations, data centre facilities, and service delivery while ensuring SLA compliance and operational excellence.You will drive ITIL-based incident and change management, coordinate with internal teams and vendors, supervise power, cooling,...

KOS International Limited is seeking an experienced IT Service Management (ITSM) Manager to lead and enhance IT service management practices across the organisation. This role is responsible for establishing, governing and continuously improving ITSM processes to ensure stable, compliant and efficient business-as-usual operations. The successful candidate...

IT Operations Manager(ITIL, Data Centre)60k x 13Manage end-to-end IT operations, service delivery, and data centre facilities while ensuring SLA compliance and operational excellence. Lead ITIL-based incident and change management, working closely with internal teams and vendors to maintain reliable and secure production services.Our client is a leading...