helpdesk

Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Diploma or above in Information Technology or related discipline One year working experience in customer service area in IT field is...

Our client is a leading Distributor of electronic components, In order to cope with the fast pace of development, they invite bright and energetic candidate for the following vacancy: Responsibilities:   Provide quality helpdesk support to in-house users and subsidiaries member Standard Procedure and Deskside documentation updating To test and evaluate...

Provide 1st tier technical support services to internal users & external customersPerform the system and jobs monitoring, i.e. system health checkHandle the hotline, service desk services and problem escalationProvide technical and operational support to internal IT systemsInstall, modify, and repair computer hardware and softwarePrepare routine reports and...

Sustain the Tier-1 hotline operation to fulfill each customer contract requirement and scope of work.Maintain a positive attitude while leading a team of around 10+ more service agents in an efficient and productive manner.Enhance/updating operating procedure and a marketable service improvement continually.Monitor and re-arrange resource to make sure meet...

ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes,...

Officer-in-charge for the administration and maintenance of IT systems including departmental portal, e-leave system, user identity management system, web application systems, departmental and thematic websites. Ensure smooth operation and security of IT systems, diagnose and resolve problems, and apply proactive measures to prevent service interruption....

A consulting firm in Hong Kong is seeking an IT Customer Service Executive to provide technical support and resolve IT-related issues via phone and email. Ideal candidates have at least 1 year of experience in IT support or customer service and a diploma in IT. Strong problem-solving abilities and proficiency in English and Cantonese are required. The...

Respond promptly to user support requests via phone, email, ticketing systems and in-person, providing first-line and second-line technical assistance Diagnose, troubleshoot and resolve hardware, software and network-related issues efficiently and effectively Install, configure and maintain IT hardware and software across the organisation Manage user...

Officer-in-charge for the administration and maintenance of IT systems including departmental portal, e-leave system, user identity management system, web application systems, departmental and thematic websites. Ensure smooth operation and security of IT systems, diagnose and resolve problems, and apply proactive measures to prevent service interruption....

ServiceOne Limitedis one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes,...

A leading consulting firm in Hong Kong is seeking a helpdesk support technician to provide frontline assistance on IT-related issues across multiple channels. Candidates should have a diploma in IT and one year of experience in customer service within the IT field. Strong troubleshooting and communication skills in both English and Chinese (including...

SW8348 |03 Aug 2022 Helpdesk Engineer / Technical Support Provide helpdesk support to users and troubleshoot issues on all IT aspects including hardware, software and system network Provide first line technical support for IT issues or ad-hoc IT-related tasks during and beyond office hours Facilitating the enhancement and maintenance of internal systems and...

Company DescriptionOur client is a reputable company established by a team of highly skilled IT professionals with a solid foundation in Hong Kong and Asia. With a strong track record, they have become leaders in delivering exceptional products, offering specialized IT security consultancy, and providing comprehensive solutions and professional services to...

Our client is a Leading Finance Company, they are currently seeking for a Senior Associate (Helpdesk Support) to join their team. Senior Associate (Helpdesk Support) Responsibilities: Provide first line technical support to users on hardware, software and networking related issues. Fulfill user requests in priority and follow up support cases in timely...

Job Description: We are seeking several dedicated and proactive IT Helpdesk Supports to join our secondment team in our banking client. The ideal candidate will have at least one year of experience in IT support and must be fluent in both Cantonese and Mandarin. Senior candidates would be considered as IT Engineers and System Engineers. 5 days work no...

A leading consulting firm in Hong Kong is seeking a helpdesk support technician to provide frontline assistance on IT-related issues across multiple channels. Candidates should have a diploma in IT and one year of experience in customer service within the IT field. Strong troubleshooting and communication skills in both English and Chinese (including...

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors. We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and...

Are you an experienced IT infrastructure leader looking to shape large-scale network architecture for one of Hong Kong's most dynamic public development projects? A prestigious public institution is currently looking for a Manager, Network Infrastructure to oversee end-to-end network delivery, cloud strategy, and OT/IT integration.about the company.Our...

InfoTech Services (Hong Kong) Limited invites applications for Contract Systems Analyst (Bid Ref 61413-1). The role covers IT helpdesk and document management systems for the Department, with a 3-month contract from 01 Nov 2026 to 31 Jan 2027.Responsibilities include on-site and telephone helpdesk, PC hardware/software setup, end-user support for OpenText...

SW8972 |05 May 2026 Responsibilities Handle end‑user enquiries through phone, email, Microsoft Teams and other communication channels. Provide first‑line customer service and IT support to users. Log and update incidents or service requests in the ticketing system. Perform basic troubleshooting and elevate unresolved issues to appropriate support...