customer experience manager

Customer Experience Manager / Deputy Customer Experience Manager Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design Collaborate with customer segments, product and channel managers to optimize customer journeys using Design Thinking, data-driven insights and...

ICBC (Asia) Limited in Hong Kong is seeking a capable operations professional to support frontline banking services, including account openings, AML checks, deposits, and remittance processing. You will coordinate with internal teams to ensure smooth daily operations. A degree or above is required; strong English and Chinese, good communication, and computer...

Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design Collaborate with customer segments, product and channel managers to optimize customer journeys using Design Thinking, data-driven insights and emerging market tools. Identify pain points, moments of truth and...

SATS HK Limited in Hong Kong is seeking a Customer Services Manager to oversee airline customer service operations, resolve issues, and ensure service standards are met across ground handling services. You will manage customer feedback, coordinate with airline partners, and implement continuous improvements while ensuring compliance with company policies....

Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience designCollaborate with customer segments, product and channel managers to optimize customer journeys using Design Thinking, data-driven insights and emerging market tools. Identify pain points, moments of truth and...

Proficiency in data analysis or UI/UX design toolsPromote and implement customer-centric modelMin. of 10 yrs of relevant expResponsibilities:Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience designCollaborate with customer segments, product and channel managers to...

SATS HK Limited in Hong Kong is seeking a Customer Services Manager to oversee airline customer service operations, resolve issues, and ensure service standards are met across ground handling services.You will manage customer feedback, coordinate with airline partners, and implement continuous improvements while ensuring compliance with company policies....

Airstar Bank is seeking an Assistant Manager / Manager, Customer Service – Experience Center to lead a frontline team and guide customers using our e-banking app.You will handle inquiries, feedback and complaints with professional service while meeting quality standards and achieving management goals. Shift duties include weekends and holidays. Cantonese,...

DescriptionLocation: Wanchai, Hong KongIn this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.We give you a world of potentialThe Assistant Customer Experience Manager plays a key role in delivering...

ICBC (Asia) Limited in Hong Kong is seeking a capable operations professional to support frontline banking services, including account openings, AML checks, deposits, and remittance processing. You will coordinate with internal teams to ensure smooth daily operations.A degree or above is required; strong English and Chinese, good communication, and computer...

OCBC Bank (Hong Kong) Limited is seeking a senior customer service professional to supervise counter service and ensure smooth branch operations in line with regulations. The role focuses on delivering high-quality customer service, resolving enquiries and complaints, and continuously improving processes for better customer experience. The candidate should...

OCBC Bank (Hong Kong) Limited is seeking a senior customer service professional to supervise counter service and ensure smooth branch operations in line with regulations. The role focuses on delivering high-quality customer service, resolving enquiries and complaints, and continuously improving processes for better customer experience. The candidate should...

Customer Experience Manager - Personal Banking Act as the first contact point of customers in a warm and caring manner to ensure their journey with BEA is highly satisfactory Understandcustomers' needs and direct them to the right area of the branch to ensuretheir needs are fulfilled during their visits Evaluate customer preferences and identify...

The Bank of East Asia, Limited (BEA) invites applications for the role of Customer Experience Manager - Personal Banking in its Hong Kong branch. The incumbent will be the first point of contact for customers, ensuring a warm, caring service journey and directing clients to the appropriate departments to fulfill their needs.Responsibilities include driving...

SATS HK Limited invites motivated professionals to join our SATS HK Team at Hong Kong International Airport, delivering passenger and ramp handling services to airline customers. The role focuses on handling airline interactions, resolving issues, following up to ensure service standards, managing customer feedback, and implementing improvements while...

SATS HK Limited invites motivated professionals to join our SATS HK Team at Hong Kong International Airport, delivering passenger and ramp handling services to airline customers.The role focuses on handling airline interactions, resolving issues, following up to ensure service standards, managing customer feedback, and implementing improvements while...

Customer Experience Manager / Deputy Customer Experience Manager Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design Collaborate with customer segments, product and channel managers to optimize customer journeys using Design Thinking, data-driven insights and...

Responsibilities:Propose and implement comprehensive client engagement strategy to improve client recruitment, engagement and retentionAnalyze client buying behavior to identify trends and patterns in the client lifecycle and provide valuable insights to drive business performanceMaximize engagement opportunities by offering personalized or special occasion...

Airstar Bank is seeking an Assistant Manager / Manager, Customer Service – Experience Center to lead a frontline team and guide customers using our e-banking app. You will handle inquiries, feedback and complaints with professional service while meeting quality standards and achieving management goals. Shift duties include weekends and holidays. Cantonese,...

Responsibilities: Promote and implement customer-centric model in Personal Banking Business by leading customer journey mapping and best-in-class user experience design Collaborate with customer segments, product and channel managers to optimize customer journeys using Design Thinking, data-driven insights and emerging market tools. Identify pain...