chargeback

WeLab Bank is seeking a detail-oriented Card Operations professional in Hong Kong to support daily settlement, reconciliation, and risk-focused activities in a fast-moving digital banking environment.The role covers chargeback handling, fraud monitoring, and compliance with banking regulations, while driving efficiency and scalable controls. Fresh graduates...

Sterry Limited is seeking a Head of Customer Service to lead and scale the entire CS department across all shifts. The role oversees CS Managers, ensures cross-shift handoffs, and aligns strategy with Logistics, Quality, and Executive Leadership. You will own KPIs, mentor managers, standardize SOPs, and drive improvements in CSAT, FRT, resolution time, and...

Product Strategy & Multi-Market Execution: Lead market research, requirement analysis, product planning, and end-to-end execution for online payments (gateway acquiring) across Singapore, Japan, Australia, Hong Kong, and other expansion markets. Checkout & Integration Optimization: Own the design of core products including Checkout (Hosted & Integrated),...

About the Role The Head of Customer Service will lead, align, and scale the entire Customer Service department across all shifts. While the CS Managers run day-to-day operations and coach front-line agents during the AM and PM windows, the CS Head ensures seamless cross-shift handoffs, sets departmental strategy, owns high-level KPIs, and acts as the...

Sterry Limited is seeking a Head of Customer Service to lead and scale the entire CS department across all shifts. The role oversees CS Managers, ensures cross-shift handoffs, and aligns strategy with Logistics, Quality, and Executive Leadership.You will own KPIs, mentor managers, standardize SOPs, and drive improvements in CSAT, FRT, resolution time, and...

About the RoleThe Head of Customer Service will lead, align, and scale the entire Customer Service department across all shifts. While the CS Managers run day-to-day operations and coach front-line agents during the AM and PM windows, the CS Head ensures seamless cross-shift handoffs, sets departmental strategy, owns high-level KPIs, and acts as the...

Head of Customer ServiceLocation: RemoteJob Type: Full-timeJoin a dynamic growth marketing agency where precision meets creativityAt STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies...

Job Description Logistics and Operations ManagerBudget: HK$40,000 – 50,000 x 12 + BonusOur client is a dynamic Hong Kong-based trading business specializing in the sourcing, supply, and distribution of consumer products to retail buyers in the United States. They manage the end-to-end commercial transaction, connecting manufacturing networks in Asia with...

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their...

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their...

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their...

Product Strategy & Multi-Market Execution: Lead market research, requirement analysis, product planning, and end-to-end execution for online payments (gateway acquiring) across Singapore, Japan, Australia, Hong Kong, and other expansion markets.Checkout & Integration Optimization: Own the design of core products including Checkout (Hosted & Integrated),...

Investors include TIS INTEC Group, Cardinfolink Bachelor's degree or above in Business, Finance Serve as the primary operational point of contact (Assistant) Payment Operations Manager Reports to: Head of Payment Operations Location: Hong Kong office — on-site Team: Operations About the Role Evonet Global ( is a leading global payment...

What You Will Do: Product Strategy & Multi-Market Execution: Lead market research, requirement analysis, product planning, and end-to-end execution for online payments (gateway acquiring) across Singapore, Japan, Australia, Hong Kong, and other expansion markets. Checkout & Integration Optimization: Own the design of core products including Checkout...

A reputable local Bank in Hong Kong with a well-established Branch Network is looking for an Assistant Manager to join her Credit Card Department in Operations Division for card security. Responsibilities: Perform fraud cases investigation by gathering and reviewing information, make suggestions for fraud investigation results Handle fraud...

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Officer / Senior Officer / Supervisor / Assistant Manager, Account Receivable (DtC)   Duties: Manage financial operations, payment gateways, refunds and chargebacks Monitor transactions to detect and prevent...

Interested in working in finance, and have a passion for technology, but not sure where to start? Do you want to work for a firm with a truly global footprint?We're looking for ambitious students to join our 2027 Group Technology Office Graduate Talent Program.You’ll Get Todevelop and implement technical solutionsenable multi-tenant services like cluster...

Investors include TIS INTEC Group, Cardinfolink Bachelor's degree or above in Business, Finance Serve as the primary operational point of contact (Assistant) Payment Operations Manager Reports to: Head of Payment Operations Location: Hong Kong office — on-site Team: Operations About the Role Evonet Global (www.evonetglobal.com) is a leading global...

About ReapReap is a global financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money movement.Through our stablecoin-powered corporate cards, payments, and expense management tools,...

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Officer/ Senior Officer, Account Receivable (DtC) (5 days) Responsibilities  Manage financial operations, payment gateways, refunds and chargebacks Monitor transactions to detect and prevent fraudulent...