agent services

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition. A...

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the...

The Landmark Mandarin Oriental, Hong Kong is looking for a Guest Services Agent to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group...

The Landmark Mandarin Oriental, Hong Kongis looking for a Guest Services Agent to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is...

Description To handle enquiry from clients / agents / channels to resolve their concerns / queries and share with the team for the experience and knowledge. To demonstrate good service practice to CSE. To provide recommendation in streamline procedures.  Represents the Company as a service provider to all clients / channels  contacting the company by...

The Landmark Mandarin Oriental, Hong Kongis looking for a Guest Services Agent to join our Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group...

Mandarin Oriental The Landmark, Hong Kong is looking for a Guest Services Agent to join our The Concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. About the job Based at the...

Courtyard by Marriott Hong Kong is seeking a Guest Service Agent to provide warm, efficient service at our Sai Ying Pun property. You will answer calls, assist guests with information on room features, local areas, and services, and help resolve requests to ensure a memorable stay. Fluent English, Cantonese and Mandarin preferred; strong communication and...

Job Requirement Diploma holder in hospitality management or related disciplines Minimum 1 year working experience in hotel industry is an advantage Pleasant and customer-oriented with good interpersonal skills Willing to work on shift Good command of both written and spoken English & Chinese Candidate with more experience will be considered as Senior Guest...

The reimagined Regent Hong Kong returns to the famed Victoria Harbour.Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.Here discreet luxury is majestic and intimate, decadent and elegant, always seamlessly bespoke.Warm and lyrical, evocative, and inspirational, a rare...

As a Senior Guest Service Centre Agent /Guest Service Centre Agent at Kimpton Tsim Sha Tsui Hong Kong, you will be responsible for managing incoming calls from both prospective and in-house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the Kimpton Guest Journey,...

Position SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...

Crowne Plaza Hong Kong Causeway Bay is seeking a Reservations Clerk to monitor occupancy, handle enquiries, and process reservations by phone, fax, or email. The role includes updating records and preparing sales and occupancy reports for distribution to travel agents and business partners.The ideal candidate will be fluent in English, Mandarin, and...

Courtyard by Marriott Hong Kong is seeking a Guest Service Agent to provide warm, efficient service at our Sai Ying Pun property. You will answer calls, assist guests with information on room features, local areas, and services, and help resolve requests to ensure a memorable stay.Fluent English, Cantonese and Mandarin preferred; strong communication and...

Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global...

The Landmark Mandarin Oriental, Hong Kong invites applications for a Guest Services Agent to join our Concierge team. Based at the hotel lobby, you will greet guests, assist with luggage, arrange transportation and ensure seamless directions with a courteous approach. The ideal candidate has hotel/guest services experience, strong English and Chinese...

The Gloucester in Wan Chai is seeking a Concierge/Operations Assistant to assist in daily maintenance and cleanliness, coordinate with housekeeping, and ensure resident satisfaction. The role requires at least 1 year of related experience and a customer-oriented approach with strong interpersonal skills. Fresh graduates are welcome. Salary is 18,000–18,500...

Novotel Citygate Hong Kong is seeking a Reservations Clerk to handle inquiries and reservations for the hotel in Tung Chung. You will provide accurate hotel information, perform upselling over the phone, and maintain courteous service to guests.The ideal candidate has a Diploma or above in Hospitality, is familiar with Opera and MS Office, and can...

Mandarin Oriental, Hong Kong, is seeking a Reservations Sales Agent to join the Reservations team. Based in Hong Kong, you will record and process room reservations made by phone, email, or online chats, converting inquiries to sales when possible.You will collaborate with other departments, ensure accurate data entry into the PMS, and generate reservations...

The Landmark Mandarin Oriental, Hong Kong invites applications for a Guest Services Agent to join our Concierge team. Based at the hotel lobby, you will greet guests, assist with luggage, arrange transportation and ensure seamless directions with a courteous approach. The ideal candidate has hotel/guest services experience, strong English and Chinese...