Customer Services Officer
6 days ago
Responsibilities: Handle irregular refund, carry out investigation and resolve irregular cases by effective liaison with merchants, vendors, cardholders, member banks and internal departments Provide a professional enquiry service to customers by handling verbal and written enquiries and resolving complaints in an effective and efficient manner Collect information from customers and merchants tactfully for identifying and investigating of fraudulent and suspicious transactions Solicit feedback from customers to improve product feature changes and system enhancements. Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness Prepare statistics and management reports on daily operations for ongoing service improvement Monitor the on-site terminal performance and maintenance service provided by service providers Support the monitoring of PPS internet site performance and member banks' and key merchants' systems and provide contingency and recovery support to merchants and acquirers on reconciliation of daily file transmission Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency. Qualifications: Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder or holder of associate degree, higher diploma or degree from a tertiary institution with significant working experience in banking or customer services Have good telephone manner, customer focused mindset with effective communication skill Sound problem solving, negotiation, planning and organizing skills Ability to work independently and under pressure Self-motivated, possesses good interpersonal skills and a good team player Good command of Cantonese, English and Putonghua Microsoft Word, Excel and PowerPoint, internet operating skills and computer security Opening up a world of opportunity http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-
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Customer Service Officer
2 weeks ago
hong kong, Hong Kong SAR China ZF Group Full timeCustomer Service Officer – Hong Kong Join ZF Group as a Customer Service Officer in our Hong Kong office. We are looking for a new colleague to join our Customer Service team. Job description About the Team We are looking for a new colleague who will join Customer Service team at our location in Hongkong. What you can look forward to as Customer Service...
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Customer Service Officer
4 days ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9867 |06 Sep 2019 Customer Service Officer Communicate with both internal and external parties to ensure good customer service is delivered to the customers Provide customer service to client Handle complaints, enquiries, emergency cases from clients & contractor Diploma or above in Business / Marketing or relevant discipline Around 1-2 year of experiences...
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Customer Service Officer
2 weeks ago
Hong Kong Island, Hong Kong SAR China ZF Group Full timeCustomer Service Officer – ZF Group We are looking for a new colleague who will join the Customer Service team at our Hong Kong location. About the Team We are looking for a new colleague who will join Customer Service team at our location in Hongkong. What you can look forward to as Customer Service Officer Handling of incoming customer enquiries Prepare...
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Customer Service Officer
6 days ago
Hong Kong Island, Hong Kong SAR China Delken Group Limited Full timeOur client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Customer Service Officer Responsibilities: Coordinate customer service order and arrange on-site support Handle customer claim and suggestion Work with in-house engineers and appointed service partner to provide...
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Customer Service Officer
4 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9867 |06 Sep 2019 Customer Service OfficerCommunicate with both internal and external parties to ensure good customer service is delivered to the customers Provide customer service to client Handle complaints, enquiries, emergency cases from clients & contractor Diploma or above in Business / Marketing or relevant discipline Around 1-2 year of experiences...
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Customer Service Officer
4 days ago
Hong Kong Island, Hong Kong SAR China JLL Full timeCustomer Service Officer Join to apply for the Customer Service Officer role at JLL . Responsibilities Provide top‑notch concierge services to residents, tenants and guests. Sit on top of their needs, as well as all incoming and outgoing calls. Come to grips with problems in a professional manner and hand over the faults or issues to the right personnel....
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Customer Service Officer
6 days ago
Hong Kong Island, Hong Kong SAR China Classify HR Solutions Limited Full timeProvide efficient counter transactions and customer-friendly services Deliver banking solutions by understanding customer needs Support branch operations and services and adhere to guidelines and procedures Unlock job insights AI Job match analysis Salary match Number of applicants Your application will include the following questions: Which of the following...
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Overnight Customer Service Officer
6 hours ago
Hong Kong Island, Hong Kong SAR China AT Global Services Limited Full timeA recruitment service provider in Hong Kong is looking for a Customer Service Officer for an overnight shift. The role is suitable for fresh graduates and involves providing quality services and support for clients' enquiries. Candidates should have a non-degree tertiary education in Business Administration or Management, along with internship experience and...
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Customer Service Officer
6 days ago
hong kong, Hong Kong SAR China Manulife (International) Limited Full timeHandle customers' enquiries, provide product information; Follow customers' developments and provide advices; Arrange customer-visit and build up relationship; Prepare sales reports, analysis and sales forecast; Assist in ad hoc duties as assigned, i.e. market research, survey, etc.; Provide supporting in marketing activities and events Degree holder is...
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Senior/Customer Service Officer
1 week ago
hong kong, Hong Kong SAR China Public Bank (Hong Kong) Limited Full timeJoin to apply for the Senior/Customer Service Officer role at Public Bank (Hong Kong) Limited We are a wholly owned subsidiary of Public Financial Holdings Limited ("PFHL"), a company listed on the Hong Kong Stock Exchange (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan...
