Support Specialist

6 days ago


Hong Kong, Hong Kong SAR China Sanderson-iKas Full time

Key Responsibilities Provide Level 1 and Level 2 support for ServiceNow, handling incidents, requests, and inquiries. Perform initial troubleshooting and resolve common issues; escalate complex cases with detailed diagnostics. Diagnose and fix platform issues involving configuration, workflows, data, performance, upgrades, and patches. Support and optimize JavaScript scripts (Client Scripts, UI Policies, Business Rules, Script Includes, Scheduled Jobs, Service Portal widgets). Maintain and troubleshoot integrations (REST/SOAP APIs, MID Server, Email Inbound, webhooks). Monitor platform health, performance, and availability using dashboards and alerts. Requirements Bachelor's degree in Computer Science, IT, or equivalent experience. Proven experience in ServiceNow support (Level 1 & 2) in enterprise settings. Strong JavaScript skills for client and server-side scripting. Hands-on experience with ServiceNow modules: Incident, Problem, Change, Request/Catalog "Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987) Website: www.sanderson-ikas.hk



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