Customer Service Specialist
1 day ago
We are seeking an experienced leader to manage Customer Service sub-teams, ensuring exceptional service delivery, operational efficiency, and achievement of retention and service-to-sales targets. The role requires strong leadership, strategic planning, and a commitment to service excellence. Key Responsibilities: Organisational Management Develop long-term strategies to achieve service excellence and establish effective service standards. Lead, train, and mentor a professional service team to deliver consistent and responsive customer support. Oversee customer service operations and administrative processes for assigned portfolios. Review and approve client communications, including letters, reports, statements, and presentation materials. Conduct client-facing activities such as visits, presentations, and briefings. Client Retention & Service-to-Sales Monitor retention and service-to-sales initiatives, including cross-selling and promotional programs. Ensure achievement of retention and service-to-sales targets. Maintain strong client relationships and implement proactive measures to safeguard portfolios. Process & Risk Management Monitor systems, databases, and reports ensuring accuracy and compliance with regulatory timelines. Develop and implement control procedures to mitigate risks and provide technical guidance to team members. Identify and resolve operational issues promptly through corrective and preventive measures. Act as a change agent to drive improvements in policies and workflows. Requirements University degree or equivalent with at least 10 years of experience in operations or customer service, including 5 years in a managerial role. Strong knowledge of retirement schemes (e.g., MPF/ORSO). Self-motivated, customer-oriented, and results-driven. Excellent problem-solving, decision-making, and organisational skills. Proven leadership and staff development capabilities. Strong communication, interpersonal, and presentation skills. Proficient in both written and spoken Chinese and English. Good PC literacy and time/project management skills. Preferably licenced under IIQE (papers 1, 2, 3 & 4). Ensure compliance with licencing requirements for regulated activities. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Customer Service BI Specialist
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hong kong, Hong Kong SAR China SGS Full timeCompany DescriptionWe are Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected...
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Hong Kong Island, Hong Kong SAR China SGS Full timeCompany DescriptionWe are Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected...
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Hong Kong Island, Hong Kong SAR China Virtustant Full timeJob Title: Appointment Setter Our Client specializes in connecting patients with Registered Dietitians providing medical nutrition therapy and counseling. They are committed to improving health outcomes by facilitating access to professional nutritional guidance. Job Description Our Client seeks Appointment Setters with medical office experience to assist...
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Customer Service Specialist
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Hong Kong, Hong Kong SAR China HSBC Full timeWe are currently seeking a high calibre professional to join our team as a Manager Customer Care (5 months fixed term contract). In this role you will: Handle and resolve customer complaints and enquiries for Pensions received from different sources in a proper manner to customer satisfaction and to minimize reputational risk Lead and monitor complaint...
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One-Stop Customer Care
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Hong Kong Island, Hong Kong SAR China FUND TREND LIMITED Full timeA financial services company in Hong Kong is seeking a motivated Customer Support Specialist to manage inbound enquiries and complaints. The role requires at least 3 years in a call center with skills in customer service and knowledge in group medical. Proficiency in MS Office and fluency in Cantonese are essential, with English and Mandarin as advantages....
