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Senior Portfolio Operations Manager
2 months ago
Senior Manager - Portfolio Support
Department: Integrated Services
Key Responsibilities:
- Oversee all facets of service provision including planning, budgeting, policy formulation, execution, and quality assurance.
- Serve as a technical consultant for Business Operations regarding the technical specifications of projects.
- Review and provide feedback on design drawings and specifications prior to construction, focusing on operational and maintenance aspects.
- Collaborate with various departments to ensure that design feedback is acknowledged and addressed appropriately.
- Manage the testing, commissioning, and defect resolution processes for new initiatives.
- Offer guidance and supervise on-site managers in all service delivery matters.
- Monitor and evaluate the performance of the on-site service delivery team to ensure compliance with service standards.
- Assess the technical skills and standards of on-site technical teams to identify training needs that enhance service delivery quality.
- Conduct regular audits of service delivery quality and provide recommendations for site team improvements.
Requirements:
- A recognized degree with 10-15 years of relevant experience, including at least 8 years in a supervisory role.
- Preference for candidates holding a qualification from a recognized engineering institution.
- Experience managing sizable high-end commercial properties is essential.
- In-depth knowledge of current relevant regulations and best practices in facility management and maintenance.
- Strong analytical skills, customer focus, and excellent communication and people management abilities.
- Proficiency in both written and spoken English and Chinese (including Putonghua).
- Willingness to travel regularly as required.
