Transfer Agency Senior Associate

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time
Job Title: Transfer Agency Senior Associate

We are seeking a highly skilled and experienced Transfer Agency Senior Associate to join our team at State Street. As a key member of our team, you will be responsible for providing management and direction to the team and its resources to ensure internal and external client deliverables are met and quality customer service is maintained.

Key Responsibilities:
  • Manage resources to ensure all outstanding queries are resolved in a timely manner, emphasizing the importance of quality customer service, including regular contact with clients.
  • Work as an effective team member with other internal providers to meet our ultimate client service deliverables and oversee the preparation and presentation of Key Performance Indicators as required.
  • Act as a point of escalation for clients with issues or concerns and manage these issues to resolution, with consideration for the internal escalation policy.
  • Ensure regular client calls occur and a client service plan is in place.
  • Contribute to the retention of existing business and the gaining of new business by demonstrating the organization's systems, processes, and capabilities.
  • Ensure that specialist knowledge is kept current and disseminated as appropriate and be aware of possible future developments and trends.
  • Proactively identify and act on opportunities to improve current processes to meet the changing requirements of customers, to improve efficiency, or to reduce risk.
  • Ensure team participation in the completion and implementation of department-wide projects as required and to lead local team initiatives.
  • Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off.
  • Attend and contribute to operational, client, risk, audit, and regulatory meetings as required.
  • Communicate relevant information as appropriate up and down the line and escalate where necessary.
  • Prepare and properly distribute management information as required and analyze the information to assist in managing both clients and resources.
  • Attend and actively participate in all team meetings, ensuring communication is open.
  • Actively participate in your chosen Focus Group.
  • Ensure a focus on resource management, including the planning and management of holiday leave, training days, and sick leave.
  • Ensure procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to.
  • Foster an environment where team members are developed, trained, coached, and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided.
  • Focus on development opportunities for your Associate 2's with Staff and ensure that time is made available to focus on non-operational management aspects of the role through the delegation of tasks where appropriate.
  • Develop and assign team goals and objectives which are in line with overall organizational goals.
  • Support and champion team integration within the department along with interdepartmental and organizational integration.
  • Using corporate PPR tools, actively participate in the performance appraisal process with your direct reports and monitor overall timeliness of completion for the entire team.
  • Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2's with Staff in this regard.
  • Manage performance issues and recommend and take appropriate action on a timely basis.
  • Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers.
  • Promote a positive working environment and good levels of team morale.
  • Maintain objectivity in handling issues so that matters are addressed in the best interests of the team, the clients, and the department.
  • Deputies for your Manager as and when appropriate and assist more senior colleagues as required.
  • Represent the organization to external partners such as clients, potential clients, and vendors in a professional manner.
  • Understand and apply HR policies and procedures as required.
  • Actively contribute to the development and implementation of BCP procedures and controls.
  • Always ensure an awareness of and adherence to the key TA controls.
  • Understand the risk environment within the department and manage appropriately handle, manage, and initiate change in the department.
What We Value:
  • Problem-solving, team player, communication well, new Client on-boarding, leadership skill, and client service skill.
Education & Preferred Qualifications:
  • Bachelor's degree.
  • Chinese (Cantonese and Mandarin) and English is required.
  • Excellent administrative, organizational, and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel, and PowerPoint.
  • Strong written & verbal communication skills.
  • Possess excellent organizational, planning, and coordination skills.
  • Ability to work accurately to tight deadlines.
  • Proactive and able to work independently and as part of a team.
  • Sound procedural, technical, and product knowledge of the Transfer Agency business is desired. This should be complemented with a good understanding of Fund Accounting, Custody, and Regulatory background to Funds Industry.
  • Typically, candidate will have approximately 5 years' experience in a similar environment, including at least 1-2 years' experience in a management/supervisory capacity.
About State Street:

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experiences, and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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