Senior Claims Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a sophisticated Claims Manager to join our team at Manulife (International) Limited. As a key member of our claims operations team, you will be responsible for managing various projects to improve operational effectiveness and customer experience.

Key Responsibilities

  • Manage complex claims and appeal cases for smooth resolution
  • Provide internal training to claims adjudicators on decline & appeal handling, claims communications, and compliance & regulatory requirements
  • Prepare claims management reports and statistics
  • Review and update claims guidelines and manuals
  • Perform ad hoc assignments or projects

Requirements

  • At least 5 years relevant working experience in claims
  • Experience in claims assessment, management of complicated/complaint cases, and coaching of claims adjudicators
  • Good interpersonal and communication skills
  • Strong analytical and problem-solving skills
  • Attention to details
  • Proficiency in MS Word, MS Excel, MS PowerPoint, and Chinese Word Processing
  • Good command of English and Chinese, both spoken and written

What We Offer

  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.



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