Financial Services Specialist
4 days ago
Bloomberg is seeking an enthusiastic and driven individual to join the Hong Kong Customer Financial Services department as a Customer Support Associate - Accounts Receivable. In this role, you will learn various aspects of Accounts Receivable, Billing, and Contracts within the APAC Region. Our team is responsible for ensuring the collection of aged receivables and timely application of payments, while working alongside internal departments to answer client queries and bring them to a resolution.
Responsibilities
As a Customer Support Associate, you will maintain positive relationships with our customers by providing excellent service and departmental support. You will be accountable for a sizable collections portfolio and meeting specific targeted goals related to the aging of open receivables. Additionally, you will process customer refunds, write-offs, and prepare delinquent customers for third-party collections.
Requirements
To succeed in this role, you will need to have a Bachelor's degree in Administration, Economics or Accounting. You must possess high-level multi-tasking, troubleshooting, and complex problem-solving skills while utilizing multiple system interfaces and addressing a high volume of work in a fast-paced environment. Excellent verbal and written communication skills are also essential. You will need to adjust priorities quickly under pressure in order to meet deadlines and demonstrate exceptional interpersonal skills and customer service.
What We Offer
We offer a dynamic and innovative work environment where you can grow your career and develop new skills. You will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as collaborate with our internal Sales, Contracts, Installations, and Billing Teams in order to resolve outstanding issues.
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