Operational Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Company Overview

DBS Bank (Hong Kong) Limited is a leading financial institution in Asia, committed to providing innovative solutions and exceptional service to our customers.

About the Role

We are seeking an experienced Operational Manager - Trade Support to join our team. In this role, you will be responsible for supervising daily operations in trade support and transaction processing, handling exceptional/contingency situations, and assisting with more complex exception-based processing or queries.

Main Responsibilities

* Supervise a team's work assignments and balance workload effectively
* Coordinate and propose appropriate operational workflow and system enhancement to enhance operational efficiency and service standard
* Lead or support projects such as proposing business models, drafting user requirements for systems, providing UAT cases, and supervising teams for UAT and drafting changes in rules and operational procedures
* Provide teammates with guidance, career development, and feedback
* Participate in system enhancement and process improvement projects
* Contribute to the strategic development of various initiatives
* Accurately complete tasks within SLAs

Requirements

* Diploma or University degree in Finance, Business Administration, Economics, or related disciplines
* 12 years or above relevant experience within the Banking & Finance industry, preferable with 5 or above years people management experience
* Operational subject matter expertise in lifecycle trade support flow, trade captures and enrichments, trade confirmations, trade reconciliations, and contract notes generation
* Well-versed in the operation of Omgeo CTM terminal, Bloomberg, and Order Management Systems
* Familiar with share placement and IPO process
* Strong sense of ownership and excellent attention to detail
* Good analytical, problem-solving, and communication skills
* Proactive approach to identifying opportunities to streamline and automate processes
* A strong understanding of the control environment and a proactive approach to minimizing operational risk
* Ability to improve processes, coordinate multiple tasks, and strong teamwork
* Proficiency in Microsoft Office
* Good command of written and spoken English and Chinese. Proficiency in Putonghua an advantage

Career Development and Benefits

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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