Middle Office Expert
4 days ago
Key Responsibilities:
The Middle Office Expert will be responsible for creating and maintaining key performance indicators (KPIs) to assess operational efficiency, customer satisfaction, and overall business performance.
The successful candidate will also establish a Target Operating Model (TOM) and design procedures for trading platforms, including emergency protocols. They will identify areas for improvement and streamline operational processes, creating comprehensive manuals to implement controls across the entire process.
- Main Responsibilities:
- Develop and maintain KPIs to measure operational efficiency, customer satisfaction, and business performance.
- Establish a TOM and design procedures for trading platforms, including emergency protocols.
- Identify areas for improvement and streamline operational processes, creating comprehensive manuals to implement controls.
- Collaborate with technology teams to enhance platform services and procedures, ensuring seamless integration between internal and vendor systems.
- Work alongside Risk and Finance teams on operational controls and annual fund audits.
Requirements:
- Bachelor's degree in Business, Finance, or a related field.
- 5-8 years of experience in Middle Office/Operations roles within traditional finance, with a strong focus on trading operations.
- Comprehensive knowledge of Delta One products, including ETFs, Equity Swaps, Futures, and Forwards.
- Experience working with licensed and regulated financial service environments, with exposure to regulatory interactions.
- Proficient in Microsoft Excel, Word, and Access; knowledge of VBA is a plus.
- Fluent in English, Cantonese, and Mandarin.
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