Technology Lead
3 days ago
About Classy Wheeler Limited
We are a leading company in the finance industry, committed to delivering exceptional service and support to our clients.
Job Overview:
The Service Desk Manager plays a pivotal role in ensuring the seamless operation of our IT infrastructure. This position is responsible for overseeing the Service Desk operation, implementing effective change management processes, and supporting business-as-usual activities.
As a key member of the IT team, you will collaborate closely with other teams to design, prototype, test, and validate proof-of-concepts, as well as ensure projects are executed in alignment with business strategies.
Your primary focus will be on providing efficient second-line support for business application systems and office systems, escalating complex issues to other IT teams as necessary to ensure timely resolution.
In addition, you will be responsible for monitoring and controlling all system operations, validating them against business requirements, and ensuring compliance with regulatory standards.
Key Accountabilities:
- System Monitoring and Control: Continuously monitor and control all system operations to ensure they meet business requirements and comply with regulatory standards.
- Change Management Implementation: Design and implement effective change management processes to minimize disruptions to our services.
- Project Collaboration: Collaborate with project teams to ensure projects are executed according to plan and meet business objectives.
- Ticket Resolution: Resolve technical issues efficiently and effectively, escalating complex issues to other IT teams as needed.
- Team Leadership: Supervise subordinates, ensuring deliverables meet business objectives, adhering to regulatory requirements, internal controls, and Company policies.
Requirements:
- Candidate Profile: Master degree in Information Technology or related discipline, 8 years information technology experience in Banking/Finance or Accounting industry with strong systems operation and networking support exposure, 2 years in supervisory role.
- Technical Skills: Strong system and network management and support experience, proficiency in a variety of network protocols, technical certifications in operating systems, storage, WAN/LAN/Wi-Fi, VDI, MDM, project management (e.g. Prince2 or PMP) and ITIL preferred.
- Soft Skills: Good leadership, communication, negotiation, and problem-solving skills, inquisitive mindset, results-oriented, good team-player and meticulous.
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