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Operational Services Director

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

Job Description

As an Underwriting Manager at ConnectedGroup, you will play a critical role in representing the department and providing operation services to sales channels and other departments. Your key responsibilities will include:

  • Providing professional and high-quality operation services to sales channels and other operational departments.
  • Building partnership relationships with agencies through cooperation.
  • Providing solutions to agencies in a timely manner and resolving issues with flexible approaches.
  • Participating in tailored training programs for each district.
  • Analyzing enquiry patterns through Business Partner service to tackle challenges and close service gaps within channels, boost STP rates, reduce pending ratios, and improve operational efficiency.
  • Underwriting large and complicated applications within agreed turnaround times.
  • Supporting new initiatives for regulatory requirement updates, enhance system automation and STP, and develop sufficient validation rules.
  • Performing routine duties and ensuring turnaround times are met with agreed standards.

Your Requirements

To succeed in this role, you will need:

  • A Bachelor's degree with 6-8 years of experience, including at least 3 years at a supervisory level OR Form 5 graduate plus 8-10 years of related experience with at least 5 years at a supervisory level.
  • Underwriting knowledge in life insurance.
  • Good leadership, problem-solving, and communication skills.
  • Candidates with less experience will be considered for the Assistant Manager level.