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Operational Services Director
1 week ago
Job Description
As an Underwriting Manager at ConnectedGroup, you will play a critical role in representing the department and providing operation services to sales channels and other departments. Your key responsibilities will include:
- Providing professional and high-quality operation services to sales channels and other operational departments.
- Building partnership relationships with agencies through cooperation.
- Providing solutions to agencies in a timely manner and resolving issues with flexible approaches.
- Participating in tailored training programs for each district.
- Analyzing enquiry patterns through Business Partner service to tackle challenges and close service gaps within channels, boost STP rates, reduce pending ratios, and improve operational efficiency.
- Underwriting large and complicated applications within agreed turnaround times.
- Supporting new initiatives for regulatory requirement updates, enhance system automation and STP, and develop sufficient validation rules.
- Performing routine duties and ensuring turnaround times are met with agreed standards.
Your Requirements
To succeed in this role, you will need:
- A Bachelor's degree with 6-8 years of experience, including at least 3 years at a supervisory level OR Form 5 graduate plus 8-10 years of related experience with at least 5 years at a supervisory level.
- Underwriting knowledge in life insurance.
- Good leadership, problem-solving, and communication skills.
- Candidates with less experience will be considered for the Assistant Manager level.