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Quality Assurance Manager
1 week ago
**Job Description:**
We are seeking a Quality Improvement Manager to join our team at Island Shangri-La, Hong Kong. As a key member of our operations team, you will be responsible for establishing and maintaining quality standards across all hotel operations.
Your primary objectives will include:
- Developing and implementing policies, guidelines, and procedures to ensure consistency in service and operations;
- Maintaining quality measures aligned with evolving guest expectations and industry trends;
- Collaborating with teams to address concerns and implement enhancements that boost guest satisfaction, loyalty, and engagement.
